Unfortunately, app has stopped error

turnsteel
Newbie

After firmware update, Apps stop at random. Email first, now others. Factory reset, cache deletes  do not fix the problem.

ready to throw this thing in the trash.

Samsung/Google of no help, stating to perform the above operations, which I have multiple times.

Has anyone really fixed this issue ?

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vzw_customer_support
Customer Service Rep

We will continue to work on ensuring your apps run with the highest performance. When resets completed were the same apps immedaitely restored by Google? Does this happen while using the app or at random times from the background? 
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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turnsteel
Newbie

Thanks for your reply. It did restore the apps, and the error occurs both at random and occasionally when I’m using the apps.

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tbo27
Master - Level 2

maybe need fdr automatic restore unchecked first

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turnsteel
Newbie

Tried eveything; still eventually happens again. New phone, same issue.

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vzw_customer_support
Customer Service Rep

Your troubleshooting efforts are greatly appreciated turnsteel. Since getting the new phone, did you install all the same apps that were on your previous device? Can you try running your phone in safe mode and test for 24 hours. Keep us updated if you still experience same issues. For directions on how to place your phone in safe mode click, http://vz.to/1vu0e1R



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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bearone21
Legend

settings/applications/app manager....scroll to the app & force close....re-open the app.

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