OK, this is a difficult for me to explain, but here goes nothing. I have been having an issue since the update. When typing a message, when I backspace to correct a wrong word/spelling, and then select the correct word from the predictive text bar, most of my message gets erased and replaced with the one word I selected. Even weirder, the word gets inserted in between the few characters of remaining text. The first couple times it happened, I thought I had accidentally selected the block of text with my cursor, but that was not the case. The text is not selected, but acts as though it is and gets overwritten/deleted. This is happening in Messaging and Gmail (and I am assuming all other typing applications).
Is anyone else having this issue? It is making me wan to throw my phone out the window! Please let me know if you know a fix for this.
Mine is doing the same thing! I got the update last night and it is deleting practically my entire message when I backspace. Also, the puncuation options do not pop up anymore like they used to at the top of the keyboard unless you hit space and then backspace.
I'm right there with you...I want to throw this thing out the window. I've seen some cool things this update did, but things I hardly ever would use. The fact it messed with my texting (something I do a lot) has really pissed me off.
I'm sorry to hear you are having the same problem! I will let you know if I discover a fix for it; please let me know if you find a solution. I can't believe more people aren't complaining about this; it is so frustrating!
Good luck!
Yes, I've had this problem as well. First time I had re-type a message 3X. Seems if there's a misspelled word that involves a predictive text, a back space will delete a whole or two of text. For now, just have to be careful not to hit the backspace & use caution when "correcting" misspells.
Same issue here! Frustrating, to say the least!
I came on here to see if there's an official way to report bugs, but haven't found it yet. If anyone finds that or a solution, I'm glad to hear(read) it!
Although I only have a Galaxy Stellar, the OS Updates have caused more problems that all other Verizon products I've owned--combined. (And that's saying something.) Screen wont respond, phone wont turn on, phone wont recognize SIM card or connect to Verizon networks automatically, etc.
I'll have faith that Verizon is actively searching for a resolution.
I thought I was the only one and that I hit the wrong button, but it keeps happening. Large text messages and long emails have been erased! Overall whenever I type anything it's just extremely sluggish hope it gets fixed soon.
Same here OP, I hate it. worse than ever before. I KNEW better then to download the update. Whenever they say something is better...WRONG, it's worse. And really, who cares about taking a picture when on a call?? How often that gonna happen, I'd rather have the Texting back to what it was and loose the pic/call option. Argh,. hope they fix this crap fast. Really the first issue I have had with this phone.
Same Issue here, everytime i have a misspelled word and choose the correct spelling, most of the message if not hte entire thing gets deleted -- so frustrated!
VERIZON....This update SUCKS, Fix it, will a Verizon Rep please come to this thread and advise, this Update sucks and needs to be addressed immediately. I have had NO issues with this phone till now. I will post on this thread every day all day till we get answers.
This is a peer to peer community forum where customers can assist other customers with their questions. There are VZW employees that roam this community, but their participation in any particular discussion isn't guaranteed nor is it immediate. It might take a week or so before they could post in a discussion. This is to give the community members/customers a chance to respond to the posts.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That's great community Leader, an I understand that, but this Issue isn't a community fix so to speak, it's a verizon/sammy/swift key or whomever fix and it needs to be addressed cuz it SUCKS. Worst update ever, and I know cuz I switched back to Verizon from Sprint recently for this phone and 4G. And their HTC EVO 4G updates were horrible, but this one , is the worst, I text a lot and I lose over half of my texts trying to correct a word or delete a word. SO maybe as a CL you can Hail a VZW Rep? Hehe. OR are you only a CL cuz you have so many posts.
Ann154 wrote:
This is a peer to peer community forum where customers can assist other customers with their questions. There are VZW employees that roam this community, but their participation in any particular discussion isn't guaranteed nor is it immediate. It might take a week or so before they could post in a discussion. This is to give the community members/customers a chance to respond to the posts.
If you want Samsung to fix it, then you should contact Samsung. Complaining about it on customer forum is like spinning your wheels in a puddle of mud.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have this exact same problem. I thought the sensitivity of my screen was causing it, but it happens too often to be the screen. It's a real problem when you've typed multiple sentences of text, to only have it lost with no way of recovery. Additionally, the new predictive text system tries to learn from your linked accounts, rather than the phone and they changed the keyboard setting. Also, it automatically inserts a space after a punctuation, with no way to turn that off in the settings. Horrible update IMO.
The keyboard predictions and settings are from a third party applications that has been added as default to the phone. It is called SwiftKey keyboard and what you are describing is that keyboard default behavior.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
schibnik wrote:
I have this exact same problem. I thought the sensitivity of my screen was causing it, but it happens too often to be the screen. It's a real problem when you've typed multiple sentences of text, to only have it lost with no way of recovery. Additionally, the new predictive text system tries to learn from your linked accounts, rather than the phone and they changed the keyboard setting. Also, it automatically inserts a space after a punctuation, with no way to turn that off in the settings. Horrible update IMO.
You can change the settings so as not to "learn" for your other accounts... Settings>Language and keyboard> under default, the samsung keyboard is greyed out, click on the settings icon next to that>predictive text>uncheck the Personalized data box. Or you can leave it checked and then choose the options under that, each one has a sign in or update requirement, aldo you can clear any data learned. Hth, any Qs reply to this.
Also, under the Samsung keyboard settings is Advanced>Auto Punctuate. Check or uncheck,
Same problem here!
Same problem too. I contacted Samsung and they said oh, we don't know of any issue. I said it happened with your update. So PLEASE go to Samsung.com and start complaining. I used the contact us page, get support and chatted live. I told them the upgrade sucks.
RadBags wrote:
Same problem too. I contacted Samsung and they said oh, we don't know of any issue. I said it happened with your update. So PLEASE go to Samsung.com and start complaining. I used the contact us page, get support and chatted live. I told them the upgrade *****.
I am currently on LIVE chat with Samsung...Pfffttt. talking about clearing cache and what not..That is NOT the issue, the update is the issue. Argh
UPDATE: Didn't work...DUH
FURTHER UPDATE: Wanted me to do a factory reset>>>> NOT. Another Dead end, Reminds me of the Sprint HTC days, that I left and came to Verizon to get away from. If we don't know how to fix it...Factory Reset. Gawd.
I contacted them yet again. Told me to factory reset. Still same problem. So I contacted them yet again. Do the factory reset this way and let us know if you have the problem. I said the problem isn't with the phone, its with the update. I said it's your keyboard update that ***** up. I had no problem till I did that.
Message was edited by: Verizon Moderator to comply with ToS.
Contacted Samsung Support...same as everyone else..clear cache, factory reset..blah blah...nothing...Maybe if enough people contact them they will contact Verizon...who knows...good luck everyone
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