Update Please Verizon - Issues with Samsung Galaxy S4 and VZW Software Upgrade Assistant - Samsung

gpeterden
Contributor - Level 2

Verizon,

Has there been any resolution concerning the issue with the Samsung Galaxy S4 and VZM Software Upgrade Assistant - Samsung?

Gregg

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gpeterden
Contributor - Level 2

S4+Firmware+after+latest+update.jpg

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vzw_customer_support
Community Manager
Community Manager

gpeterden,

That does look a little strange! Let's make sure that we can get your device updated without any errors. Have you check on the phone itself to see if it is up to date with the latest software? You can do that by going into settings, More, Software Update, Check for new software update. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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TrippsMimi
Enthusiast - Level 2

vz.JPG

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gpeterden
Contributor - Level 2

Both of my SG4 received the latest update. That's when the problem stated.

Baseband version = I545VRUFNG6

Build number = I545VRUFNG6

Gregg

On Oct 22, 2014 6:23 AM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Community Manager
Community Manager

Thanks for double checking that updated information, gpeterden. Are you experiencing difficulties with the new update aside from the Software Upgrade Assistant? Generally, the Upgrade Assistant should only be needed to update for an older version.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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TrippsMimi
Enthusiast - Level 2

I am having SAME issues ..... along with the 50+ other people on another thread.  

bullcrap!  

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