I have been having issues with my phone since the update. It turns off by itself a couple of times a day. Will there be another update to fix this issue? This is very frustrating! This only happened after I did the new update to my phone.
Which phone model do you have? Have you tried running the phone in safe mode?
do you ever shut the phone off??
I have a Samsung galaxy6s. I will try that out see how it works
Not really..once in awhile since it's been acting up after the update it well get warm so I'll turn it off for awhile
Help is right here, front & center Vicram83. Let's get your phone working to its fullest potential. What software update did you install? any physical or liquid damage on the device? Just to confirm, do you have the S6 or the S6 Edge?
ArnettH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I updated to the Marshmallow. I have a galaxy s6 and no physical or liquid damage.
Google "how to wipe cache partition", see if that helps
Thank you for confirming this information for us, Vicram83. Let’s keep the ball rolling. When did this problem start happening? Did your phone ever turn off by itself prior to the update? Please share details about any troubleshooting you have already completed so we are on the same page.
AnthonyC_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It never turned off by itself before. It worked perfectly. Once I updated it, that's when it started to turn off by itself :-(
