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Update

Vicram83
Enthusiast - Level 3
‎04-11-2016 02:57 PM

I have been having issues with my phone since the update.  It turns off by itself a couple of times a day.  Will there be another update to fix this issue?  This is very frustrating! This only happened after I did the new update to my phone.

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Ann154
Community Leader
Community Leader
‎04-11-2016 07:57 PM

Which phone model do you have? Have you tried running the phone in safe mode?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Vicram83
Enthusiast - Level 3
In response to Ann154
‎04-12-2016 04:50 PM

I have a Samsung galaxy6s.  I will try that out see how it works

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bearone21
Legend
‎04-11-2016 08:13 PM

do you ever shut the phone off??

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Vicram83
Enthusiast - Level 3
In response to bearone21
‎04-12-2016 04:51 PM

Not really..once in awhile since it's been acting up after the update it well get warm so I'll turn it off for awhile

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vzw_customer_support
Community Manager
Community Manager
‎04-13-2016 03:07 PM

Help is right here, front & center Vicram83. Let's get your phone working to its fullest potential. What software update did you install? any physical or liquid damage on the device? Just to confirm, do you have the S6 or the S6 Edge?


ArnettH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Vicram83
Enthusiast - Level 3
In response to vzw_customer_support
‎04-13-2016 06:39 PM

I updated to the Marshmallow. I have a galaxy s6 and no physical or liquid damage.

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Dbeden
Enthusiast - Level 3
In response to Vicram83
‎04-14-2016 02:55 AM

Google "how to wipe cache partition", see if that helps

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vzw_customer_support
Community Manager
Community Manager
In response to Vicram83
‎04-15-2016 06:48 PM

Thank you for confirming this information for us, Vicram83. Let’s keep the ball rolling. When did this problem start happening? Did your phone ever turn off by itself prior to the update? Please share details about any troubleshooting you have already completed so we are on the same page.


AnthonyC_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Vicram83
Enthusiast - Level 3
In response to vzw_customer_support
‎04-20-2016 04:06 PM

It never turned off by itself before.  It worked perfectly.  Once I updated it, that's when it started to turn off by itself 😞

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vzw_customer_support
Community Manager
Community Manager
In response to Vicram83
‎04-22-2016 04:49 PM

Thank you for providing those details. May we ask if the device is in use when this occurs or on stand by?
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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