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Usage Overview

Does anyone know what happened with the usage overview under usage? You could click there and see the phone numbers you called and for how long and the same with the emails. Started today that option has disapeared; does anyone knows if it was moved under another tab?

This has nothing to do withe the phone you use; it was a part of MyVerizon.

That was a very helpful feature in My Verizon ... so upset as I don't understand why they keep changing the account access.

Thanks!

Comments

Verizon_Support

Being able to view all your data usage details is crucial. Let's get to the bottom of this together. A private message has been sent to assist you further.

Lvshannan

I have the same issue has this been resolved?

Granny24

I am still having this problem.

scottbop

Has this been fixed?

Confused21

I would love some assistance too

Confused21

Did they get it fixed for you? If so, please share how

Lvshannan

Not even a word or response from their customer service on a fix/work around or update on this issue. Come on Verizon!! When I need to get my call times, duration and text usage with that information, I am getting very frustrated. If they did away with it, I'll be going elsewhere. Hope it gets figured out soon!!

Verizon_Support

We want to make sure we have all the details. A private message has been sent to assist you further.

Verizon_Support

Let's see what's going on. First, are you using My Verizon on the website or the app?

Verizon_Support

scottbop, we want to ensure you have access to your usage as expected. We just need some additional details. Are you unable to access current usage or prior usage. Are you having this issue in the My Verizon mobile app or on the website? Thanks in advance for the clarifying details.

Verizon_Support

We want to make sure that we provide the assistance that you need. Do you only have trouble viewing the calls and messages logs? Do you have the access to view and access the rest of the account details?

Verizon_Support

To clarify, are you signed in at the account owner, or account manager?

Lvshannan

I can't comment on if everything is there on my account... the text and call usage details were the only things I need and missing. I am an account manager. A CSR rep I spoke to was sent a screenshot of what I have been experiencing and was told it was being further escalated to IT. Sometimes it's there sometimes it's not... just needs to be there all the time.

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