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VZ software upgrade assistant

I keep getting a message to upgrade the software but when I select upgrade now, I get a message that says "C:\users\owner\appdata\local\temp\live - live update. missing "WINUA_2.13.091.msi" file. At that point the upgrade stops and I have to close. I have tried to uninstall the software program from computer and reinstall by connecting the phone, but I get the same 'missing file WINUA_2.13.091ms" and I cannot uninstall software. Has been going on for at least 6-8 weeks.

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Verizon_Support

Fluke08, 6-8 weeks is way to long to be dealing with that software upgrade error! Thank you for the details on your error message. It's really going to help solve the mystery of what is going on. What device do you have?

SarahO_VZW

Follow us on Twitter @VZWSupport

fluke08

It's a Samsung Galaxy S3, just did the android 4.3 update.

On Tue, Dec 24, 2013 at 2:54 PM, Verizon Wireless Customer Support <

Verizon_Support

Nice phone! Do you happen to have any friends or family members with the same phone? I've found often times simply swapping the SIM cards between the phones, doing the update, and then swapping the SIM cards back fixes the issue. If that's not an option any corporate Verizon Wireless store can provide you with a free SIM card for your phone. Keep me posted and let me know if that resolves the issue.

SarahO_VZW

Follow us on Twitter @VZWSupport

fluke08

Don't have anyone to switch SIM card with. By corporate store, do you mean

a Verizon retail store and how do I get them to change out SIM card just on

my say so?

On Dec 26, 2013 6:08 PM, "Verizon Wireless Customer Support" <

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