Verizon is the only provider that does not offer the feature of being able to freeze or delete updates. If Verizon had this feature I could have prevented the dreaded KitKat update from installing on the second Note 3 I received. I am now returning my 7th, all with the same problems, some with more than others. But .. ridiculous situation, Which finally I have resolved. Verizon please do not be so complacent, and add this feature! It is a crying shame what that bloody update has done to a fabulous product .. it truly is embrassaing!