I traded in a perfect condition S10 plus and now the warehouse says there is no phone associated with my number as a trade in (automated service reply), while the customer service rep says that my perfect condition phone was rated non-working and I did not get the promised value.
This is a theft. Unacceptable. A quick google search proves that this is a standard that Verizon has pulled on literally thousands of people! Seriously Verizon. Stealing from customers is so common that it has thousands of examples? Explain yourself.
