Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

[justagrrlinny]

My Verizon Visual Voicemail app is no longer compatible with my Samsung Galaxy S7 after I updated to Oreo. Is there a fix for this? Whenever I get a voicemail, the app "attempts" to open but then is forced shut. I cannot reinstall the app as it no longer appears in the Google Playstore and when searching Google Chrome for it, it says my device is not compatible with the app. It was BEFORE the Oreo update. I can only hear my voicemail by dialing *86 now. Also, I have no way to disable the app to avoid the app crashing every time I receive a voicemail and I do not want to uninstall the app in case a fix comes through. Which leads me to my question...can you fix the Verizon Visual Voicemail app so that it works on the Samsung Galaxy S7 again with Oreo? And yes, I've cleared all caches and shut down and restarted my phone and it did not fix the issue.

[kincaed]

As far as I can remember the visual voicemail app used to be a standalone app you could grab from the Play Store. These days it appears to be baked into the Samsung's release of Android.

I cannot comment on why you are experiencing this. I've tested on my S7 running Android 8.0 and my Visual Voicemail is functioning normally.

[justagrrlinny]

I've seen another report of this same thing although I don't remember if it was on the S7. When I open the app manually I get a blank screen, then it abruptly closes. When I get a voicemail, I just get the app close message. Oreo totally messed up this app and I can't reinstall it because it's not coming up in the app store and when I find it in Chrome, it says my device isn't compatible. Sorry I updated to Oreo now. I used this app constantly and now have to deal with calling *86 to see if I have voicemails and have to deal with the ridiculous bucketload of prompts.

[jrh4054]

Welcome to the world of Oreo.

[justagrrlinny]

Right?!! It's like yesterday I had a working phone, then updated to Oreo, and all has broken loose in all my apps. This voicemail issue is the worst but the runner up is the badges and notifications issue. It makes no sense what they've done to it. If a notification is swiped away, the badge count (or dot, whichever is used) disappears. Say it's a busy day and you've forgotten which notifications you've swiped away, then you've got no idea which apps received notifications. Why in the world take a perfectly running notification system and destroy it? I've always loved getting the new OS's...but I detest this Oreo update. It's almost literally broken my phone.

[jrh4054]

There have been many, many Oreo objections from S8 and S9 users, who got the update first.  Their main complaint was the removal of the ability to customize the notifications.  Because of all the issues caused by these major updates, I'm still on Marshmallow (6.0.1) on my S7.  My only problem is excessive battery usage, which I can live with compared to having to do an FDR and spending hours, if not days, getting the phone back like it was. 

[justagrrlinny]

The more I use my apps today after the update yesterday, the more I find most every WORKING function on Nougat they have destroyed with Oreo. Just discovered my editing capability is limited to a yellow highlighter or a purple??!!! pen on images. Then there's this useless battery fully charged icon that appears on the left side of the status bar...why??? We already had a battery fully charged indicator which now is redundant next to the clock. Add the loss of user interface customization in Settings to the list too. Everything that worked, Oreo has broken. I may drive to an Authorized Samsung repair facility and have them put Nougat back on if that's possible. I'm so beyond frustrated. Wonder if anybody who created this mess of an OS is listening?

[vzw_customer_support]

We are glad to hear you were able to resolve your issue with your Visual Voicemail application. Should anything come up, we are here for you; find all the ways to get in contact with us by following this link, https://www.verizonwireless.com/support/contact-us/.

JavierMD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[KSGerber]

I use the regular Voicemail app and it still works fine with Oreo. Perhaps you can try it. You get notifications of VM, no *86 needed.

[justagrrlinny]

UPDATE!!! Hope this fixes the issue with other folks having the same problem with Verizon Visual Voicemail.

Called Verizon Tech Support and they had me clear the Cache then the Data and restart the app. It's now working again. Thank you Verizon Gods.

[kathy65793]

Was that in the app its self? Because one of the things they told me to do after an update was to clear the cache partition in recover mode.

Turn phone off

Then hold the power-volume up-home

The phone will go into recovery mode

Then use the volume down to highlight clear cache partition Press power

Then volume down to say yes and press power again

The phone will then reboot in recovery mode then press power to reboot the phone

This will clear out all the old files that are left behind after an update

It will not change any of your settings on the phone

This partition is like a hard drive on a computer and holds all the old files

that your phone doesn't need anymore and some of these files can cause

conflicts with the new files but it is safe to clear this out after you get an update

Also have you gone to the play store and update all your apps?

Going from nougat to oreo they may all need to be updated

[vzw_customer_support]

Clearing the cache partition after a software update is something we do recommend, Kathy65793. So, you definitely have the right information. Are you have a continued problem with your visual voicemail after the update? 

Joey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SkyyWolf]

I have done this "wipe cache partition" on my S7, and I still get the error "Voicemail keeps stopping" when trying to access my voicemail on the app built into my phone. Having to call *86 just to see if I even HAVE a voicemail (because it no longer even notifies me when I have one) is beyond annoying when the app worked perfectly before oreo.

What else can I do to get this confounded app to work properly?

[justagrrlinny]

HiSkyyWolf, I called Verizon and they had me go into Settings/Apps/Voicemail/Storage and first clear the cache by tapping the Clear Cache button, then clearing the data by tapping the Clear Data button. Then they had me reopen the app. It'll go through the accept terms screen and then your app should work again same as before. Hope this helps!

[SkyyWolf]

Sorry, I lied... I didn't see you saying click on storage. That *seems* to have worked... guess I'll see in a couple of days if it's still working. But I definitely appreciate the reply!! You may have just fixed my problem!

[justagrrlinny]

That's great news! Glad I could share the solution I got from Verizon Tech Support! Nothing I did fixed it until this and since their fix, my Voicemail app has worked perfectly as before the Oreo update! Hope yours does as well. All my best! xxx

[SkyyWolf]

Unfortunately,  when I go to settings>apps>voicemail  I don't have an option to clear data or cache. I can force stop the app, but that's the only option I have. And that doesn't work either. The app tries too open now at least, but immediately crashes again and sends several "voicemail has stopped" and "voicemail keeps closing" errors like 6 times in a row.

[b2d]

I am having the same issue. Verizon has been less than helpful resolving this. All I have received is a lot of the same apology message from 2 or 3 different reps. So frustrating! As it stands I cannot open visual voicemail and receive no notifications of new text messages. Also the poor battery life compared to before the update.