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Verizon Wireless 4G LTE...is there a problem or is it just absolutely misleading?

In my area, I usually have a steady 4G LTE connection, however...upon opening any application that requires an internet/data connection or just a web browser the signal either suddenly drops, or just doesn't respond at all.

For example...I had a steady 2 bar 4G LTE connection at my gym today, but when I opened up a web browser nothing would load...I tried several over apps and got the same result. Network error, could not connect, could not refresh. etc. I thought it was odd, so I decided to do a speedtest. Here are the results. Verizon 4G LTE.png

Notice that the test is not complete. That is because the signal kept dropping (meanwhile the 4G LTE connection remained on). I have tried to run the test over 20 times, and this is as far as I could get. I have tried taking out the battery/SIM card. No improvements. I thought it could be my phone's antennae but my friend was experiencing the same issue.

I have to deal with this on a daily basis, which renders the phone useless and/or incredibly frustrating to use outside of Wi-Fi areas.

Can someone please explain to me what the heck is going on here?

Comments

Ann154

Which phone model do you have?

jre422

Samsung Galaxy S III 16GB (SCH-I535)

unknown

Something definitely wrong. Here's my Razr Maxx.

2013-05-31 14.19.46.png

AMOSBY

I'm having the same problem. Started yesterday morning. Connection would go from 4g > nothing > to 3G for a long time > back to 4G. Still seeing a lot of 3G today. I downloaded the Samsung Apps application and it failed 3 times because of the connection timing out. I also have the S3 and it was updated a few days ago.

anonymouslurker

I wouldn't take Speedtest's results seriously especially on the mobile app. For example when on wi-fi it says I'm getting over 6 Mbps upload. Sorry the upload via my ISP is capped at 4 Mbps. And when I do the same test on my PC is show just that.

jre422

Does your signal get "stuck" as well? For example, it would get stuck on 2 bars 3G permanently, until you either reboot or turn airplane mode on/off.

jre422

This article seems to sum up the issue... However..I've been having this issue way before the latest update.

Verizon_Support

Hi jre422,

I have a Galaxy S3 as well and I can understand how frustrating it must be not having my performing at its best. I checked my resources and I learned that other customers have resolved similar performance issues after the latest software update by doing a factory reset. Please follow instructions at this link to do a factory (hard) reset http://bit.ly/LfV00q to your device and test. Keep us posted.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/VZWSupport

one-off-customer888

NNNOOOO!!! DONT UPDATE!!!!!!! Very bad Idea. I did and ruined my phone. its horrible. check out this link if you dont believe me

https://www.google.com/search?q=completly&oq=completly&aqs=chrome.0.57j0l3j62l2.1716j0&sourceid=chrome&ie=UTF-8#q=verizon+s3+problems&source=lnt&tbs=qdr:d&sa=X&ei=5wytUfO1LMeSyQHmooGAAg&ved=0CBgQpwUoAg&bav=on.2,or.r_qf.&bvm=bv.47244034,d.aWc&fp=365e2946ec71579&biw=1024&bih=653

one-off-customer888

Factory reset wont fix it. I did it twice. Verizon screwed this up and is now blaming google and samsung. I hear sprint doesnt have these problems

shelleyself

I called verizon and i did a factory reset and it does nothing. they are sending me a new sim card but if that doesnt work i will need a new phone. SO frustrating!

hotsaucecommittee

Antonio,

As a VW rep, you owe a little more to us than to state something so egregiously incorrect in this forum. Read the forums sir.....example after example of people who did factory hard resets and I have yet to see one single person (on Verizon forums, Droid forums, or Galaxy forums) who said that a factory hard reset worked. I get that you need to tote the company spiel, but please do a little homework before stating something that might make people go through the nightmare that can be a hard reset based on your whim. If your "resources" are so reliable, then can you back up your statement with some specific testimonials or facts? Or will Big Red not allow you to do that either? T-Mob, Sprint and ATT looking better and better each day that passes that Verizon doesn't admit publicly that this is a clear software issue and can only be resolved by an update which they (hopefully) are working feverishly on. So tired of seeing so many ppl talked into trading in their brand new single owner handsets for refurbished pieces of garbage just so Verizon can keep blaming Samsung and Google when clearly Samsung and Verizon should be apologizing and working together on a fix.

unknown

Google it on Sprint, I posted a link for the problems and one for AT&T and T-Mobile Samsungs update is the place to vent your anger. Verizon added a caller id program and if you have read these forum posts via turning it off fixes some of the issues. The rest lies with Samsung who had the update pulled and is working on a patch.

Cellular companies have to stop doing the ota updates for manufacturers, and stick just to providing access for calls and data.

Vent to Samsung that is where your patch will come from. Google provides the OS to the makers of the phones who play with it and then pass on to the cell providers. Yeah Verizon is not blameless since they added junk to it and then put it out.

GoBigPDX

Hmm.. this is really odd. Noticed the same thing for the last month or two. Just started doing speed tests and getting horrible results on LTE. Try turning off the LTE network setting so you are just running on 3G. If your speeds are fine on 3G, mine where actually faster 1.64 upload and .83 download to me this tells me there is nothing wrong with the phone but some issue with the network.

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