Verizon chat in general

[burnburn]

Is it really possible to talk to someone from Verizon on chat?  I have been able to chat with a representative one time out of the numerous attempts that i have made?  Can these people not staff the most basic customer care?

[vzw_customer_support]

Hi burnburn,

I know your time is valuable and I apologize for the inconvenience! The volumes are high with our Chat services. However we can glady assist you here, via FB and via Twitter @VZWSupport. Please update me with your specific concerns. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter  @VZWSupport

[nb367300]

Are FB and Twitter more secure than your website? And can you confirm the privacy on those sites as compared to www.vzw.com?

[vzw_customer_support]

Good evening nb367300,

I understand your concerns regarding privacy and security. We are confident that your information will be secure enough to address your concerns when you send us a private message on Facebook and a Direct Message on Twitter. However, if you do not feel comfortable utilizing this Social Media channels, please call us at 800-922-0204 and we'll be happy to address all your concerns.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[Alicat7]

i have a question

[Alicat7]

I locked my phone can it be reset so I don't lose everything on my phone?

[Ann154]

Alicat7 wrote:

i have a question

It might be better if you created a new discussion and marked it as a question for your situation.