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Very Disappointed with Nexus signal right now!!

I have been a loyal customer with Verizon for almost 10 years now and have been happy with the service up until now. I upgraded from my Blackberry to the Nexus in February. Right off the bat I had issues with the signal dropping every now and then. I was assured that in April and update was coming out that would fix all issues, Well, I got the 4.0.4 update and things just went downhill. My signal drops every time I go to make a phone call, email, text, web surf, etc. So, I went to the store to discuss this issue. They swapped my SIM card and sent me a refurb. Nothing has changed.

I have pulled the battery and SIM card, and I have also done a factory reset. Nothing helps.

I basically have a phone that I cannot use. I called Verizon two days ago and had a ticket opened to have this issue resolved and no change. I have 2 small children and also use my phone for work. I cannot have a phone that does not work and am at wits end on what further action I can take. So frustrated!

Comments

siegan

i understand your pain, im on my 4th replacement now... Im not having any better reception but at least im not watching my signal bar go from 3-4 bars to completely gray with a white "X"

Nat460262

Mine goes from full white bars with a 4G/3G symbol then drops to gray with an x every time I use it. Maybe I should request another replacement. Not sure what else there is to do..

the1lyden

OK, well i dunno if this will help, but it has at least provided me with a constant signal and waaaay more battery life.

I, like many of you was still experiencing signal loss after getting the 4.0.4 update and factory resetting my phone. I went to my Verizon store yesterday and they said there was a ticket submitted as of 6/6 (same day) that will go to Samsung who will need to come up with a patch or something.

The guy said that in the meantime the temp fix is to DL an app called "4G Toggle". Once you have it, open it and change your network mode to: CDMA (this is locking you into the 3G network so u can get and maintain a constant signal)

The guy said that it looks like the software on the phone is having issues with deciding what to do with the 3G (CDMA) and 4G (LTE) signals.... so it is constantly disconnecting and reconnecting and running down your battery.

It isn't a perm fix, but at least my phone works like a real phone, and doesn't burn through my battery so fast. Hope this helps... at least until there is a patch.

eltorro711033

That guy snowed you over like it is nobody's business. That app does nothing but take you to what verizon already has on the phone. The app says so itself. It is nothing but a shortcut. He basically told you that you are paying for 4g but can't use it and you don't even realize it. Look how long it took to get 4.0.4. Look how long it took verizon to push it out. Do you really think Verizon is going to let a samsung patch come out anytime soon? I just got a replacement phone...... No better than the one I am sending back tomorrow.

Ninjustin

I am having worse signal issues after the 4.0.4 patch as well. I got it day before yesterday and I have already seen the phone crash once and the 3g signal has just stopped working 3 times making me restart the phone. This has always happened at home or places I am used to using the phone. I can't get 4g as I live in a very rural area, so it's usually just a bar or two of 3g signal for me.

After testing this is obviously a new phone issue. I can make calls but not get data anymore and it doesn't come back on no matter where you move to try to get a better signal. I have even set it next to my girlfriends verizon mifi when it has been working fine and the phone has been non-responsive. My phone never had this problem before the new patch and it has happened three times in two days. In the couple months I have had the phone it had only crashed twice so I hope the one crash already is not going to become the norm. The phone in general is faster I just hope the signal thing gets sorted out quickly. I rely on my phone for my only source of email because of where I live and when the signal won't reconnect I am not reviving important messages.

This is the most awesome phone I have ever had. I kinda wish I hadn't updated because of this signal issue.

aguy127

weak. thanks for the heads up, I think ill stick with my older model

kickflipper1087

<Comment removed per the > Just turn off NFC feature and see if it helps you too! Go to Settings>More...>uncheck NFC. You won't be able to use that Android beam thing but honestly it doesn't seem like a feature I would use more than twice a year.

Message was edited by: Verizon Moderator

kmann

I'm also still having issues.

I'm becoming concerned that if I ever have to dial 911 that a few seconds in, I'll lose signal... have to wait... call again.. lose signal.. .call again. That could be a very bad day.

Tidbits

If you ever had to dial 911 before the call even connects they'll know where you are and they will call you back 100% of the time.

kmann

You seem unaware how this works. When you lose signal, it takes a bit to get it work.

Sadly, in emergency situations -- seconds are important. Having to wait 15-30 seconds for your phone to be usable again is not a position I would like to be in. This isn't a "whoops, disconnected, let's try this again" situation. This is a "disconnected.. let's wait until it works again". If someone is bleeding out.. that whole waiting part is not ideal purely on a phone that Verizon can't get to reliably work (browsing around, this appears to be a common problem). 911 can keep trying to call back all they want, but a phone requires a signal to function. Going from full signal to entirely not working indicates an issue with the phone or software.

Since, I would assume due to battery reasons, most people don't have GPS enabled all the time -- they do not know your exact location. They have tower based triangulation which gets them roughly to the area (this is how Google Maps works without you needing GPS by the way) -- you still need to direct them in.

kmann

When you purchased your phone -- where you told that for the phone portion to work reliably that you where not allowed to use 4g?

I was not -- just seeing if anyone else was told. I almost feel like this was false advertisement.

Searching around told me to wait until 4.0.4 came out but it looks like Verizon was fighting Google (even had a Google engineer frustrated with it). I'm not in high hopes of Verizon fixing this within a reasonable period of time.

Tidbits

You are unaware how it works. When you initialize the call the operator already knows your location of the device. If the call drops they know where you are. Also if you are at home you can use your land line for emergency calls regardless if you have service or not. Unless you never had signal to begin with then that would be a problem.

Tidbits

Also regardless if you have GPS off it is ALWAYS ON for E911 purposes I might add. You can't turn it off unless your circumvent the software.

vickiesb

Actually, it is a worse problem than that because on top of the time it takes to reconnect, when you call 911 usually your phone locks for a couple of minues and prevents ANY outbound calls.

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