Videos appear to record but don't show up in Gallery
Wooddy, I appreciate you brigning this to our attention and let's get your video recording back to normal so you can save your memories. When did this issue start? Any changes to the device recently, sofware, apps, etc.?
GersonG_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This began last week, I would say the 18th or 19th. I'm not aware of any changes to software, no updates have shown up.
What I did find was if I waited for about 1 minute for the video to "save" it would show up in my gallery. Since videos have always saved almost immediately, I didn't know I was leaving the video screen too soon. While waiting this long is certainly not ideal, at least they are now showing up. I would still consider this a defect.
Thanks for your response,
Sent from my Verizon Wireless 4G LTE smartphone
Wooddy
I am a big video/picture taker with my device too. I am confident that we will get this resolved. Have you done a soft reset? http://vz.to/1SOT31X If not, let's remove the battery and restart the device.
KatrinaN_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Yes, I have restarted and powered off, leaving it for 10 minutes or so. This did not resolve. I have not removed battery, but will try that now.
Wooddy,
Perfect, Wooddy. Getting your device to save videos quickly again is important. Let me know what happens once you have removed the battery and restarted the device. I am confident this should fix the issue.
