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Videos aren't being backed up to Verizon Cloud?

Hillgirly1
Newbie
‎03-28-2015 10:51 AM

Both pictures and videos are checked to backup, but the cloud says I don't have any videos, just pictures (which are up-to-date).  Any ideas what could be wrong?

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vzw_customer_support
Community Manager
Community Manager
‎03-30-2015 11:15 AM
The good news is that the pictures are there. Now let's be sure to to get the videos.
Have you been through the Content Restore process?
Menu Icon >Content Restore > Check off the desired content
If  you do not see the videos then we will need to reach out by escalating a ticket to our network team.
If the content is there try to make sure  you are on WiFi  before the restore.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Hillgirly1
Newbie
In response to vzw_customer_support
‎04-05-2015 05:57 AM

Restore?  Shouldn't the content on my phone be automatically backed up to Verizon Cloud if the settings have videos checked off to be backed up?  I can see the videos on my phone & play them, but they are not in my Cloud account.  Sorry for the long delay, I have not been online since I posted.  Thanks!

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vzw_customer_support
Community Manager
Community Manager
In response to Hillgirly1
‎04-07-2015 06:14 AM
No worries, Hillgirly1.
I'm just glad you were able to get in touch with each other again.
If it is checked, you should see them in the cloud. May I ask where you are accessing the Cloud content? Is it from a computer (PC) or Mac?


TamaraH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Hillgirly1
Newbie
In response to vzw_customer_support
‎04-07-2015 09:16 PM

Thanks.  I access the cloud from my phone (Samsung 5) and my PC.  There are now 4 videos there, but a bunch are still missing Smiley Sad

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vzw_customer_support
Community Manager
Community Manager
In response to Hillgirly1
‎04-10-2015 05:50 AM
That is really odd! So that I may clarify, are the videos actually listed on the phone at all? Or are you only seeing 4 videos on the phone?

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Hillgirly1
Newbie
In response to vzw_customer_support
‎04-14-2015 04:42 AM

Screenshot_2015-04-10-09-40-28.pngI probably have 20 videos on the phone, mostly small ones-family, etc. On the cloud there are four.  I'm not even sure what caused the 4 to finally back up. Seems to be 4 larger ones though.

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elliew
Specialist - Level 1
‎03-30-2015 02:45 PM

AO did not say they were trying to RESTORE their content, sounds like they were trying to BACKUP their videos.

The PICTURES are backed up, but the VIDEOS are not.

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caecilia97
Contributor - Level 1
‎04-07-2015 08:28 AM

Try using Dropbox or OneDrive instead to backup?

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Hillgirly1
Newbie
In response to caecilia97
‎04-07-2015 09:16 PM

I may have to if I can't figure out what's going on     thanks!

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