I updated my Note 3 this morning and since then, I have not been able to have access to my visual voice-mail. Is there a solution to this problem?
Are you getting a notification that your voice mail has been updated? I keep getting a notification about my voice mail being updated to basic visual mail. When I go into, it says my account can not be configured please call customer service. I called them and after 1.5 hours on the phone, they still can figure it out. And, yes I am still getting the notifications. Are you getting this?
This update really caused havoc when it came to vm. I finally went to the VZW VM app and it walked me through what to do.....
Sent from my iPad
Mine is fixed & works now 🙂 I had to 1st sign up for the basic, & then re-sign up for the premium even though I already had it before the update LOL
They finally got mine fixed as well.
I am having an issue where the agreement cannot be accepted. I accept and it pops back up to the same screen to decline or accept.
Uberterrific What are the steps to sign up for basic? Is it done via the phone, web or with customer service?
Thanks,
Update: Called my voice mail directly and needed to reset up a password adn not it is working.
Caroline0204
Let's make sure that we get everything taken care of for you ASAP. If you go into the Voicemail Application, does it give you the option to select sign up for basic visual voicemail? Are you getting any kind of errors? Please keep me posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport
Not only Visual Voicemail. Everything sucks since this update. Phone is slow. Only picks up after power cycling, AND then only for a little while. Ridiculous. I understand crap happens, but when you call and they make it seem as if this is the first time they are hearing of any such thing!!! It blows. One is supposed to be able to trust a company like Verizon. Now they are acting like some cut-rate phone company
Yeah, problems here too!
Battery is draining extremely fast.
Text Messages not being sent out or received.
Freezing when texting.
Extra data is being used when not wanting to
Isis Wallet was installed onto my phone with the update, which was not wanted/needed!
Went to story they restarted the phone said they couldn't fix it.
Called Tech Support, they told me the only solution was to do a master reset! NO WAY!
My phone was working completely fine until this update. I told them that was not a good solution to fix this issue, as my mother had a Droid and is having the same issues. WHY?
Dad's phone which is a LG shuts off completely with a full charge.
Not a happy camper. I pay enough money each month for my phone. I want a solution to my issue without having to lose everything on my phone.
I know it sucks, but doing a hard reset fixed the problems for me.
cGage823 yup had to bring it to the store. Got a hard reset and they called in and got my network reset.
Cool, it is a cool feature. Don't know if it was worth all that trouble though....
Not only Visual Voicemail. Everything sucks since this update. Phone is slow. Only picks up after power cycling, AND then only for a little while. Ridiculous. I understand crap happens, but when you call and they make it seem as if this is the first time they are hearing of any such thing!!! It blows. One is supposed to be able to trust a company like Verizon. Now they are acting like some cut-rate phone company
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