Voicemail

LNLG1986
Newbie

When someone calls my voicemail it says that my mailbox is full.  When I try and call my voicemail *86 nothing happens.  how can I resolve this issue?!

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Ann154
Community Leader
Community Leader

What do you mean nothing happens? Can you access the system and listen to your voicemails? Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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LNLG1986
Newbie

No, I don't hear anything.  After a minute or so it disconnects.  I cannot access the system and can't get on the system to access my voicemail.  I have a Samsung Galaxy 6

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Ann154
Community Leader
Community Leader

Did you happen to switch from the iPhone to this phone when you got your current phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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LNLG1986
Newbie

no, same phone

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Ann154
Community Leader
Community Leader

Call customer service at 1-800-922-0204 from a landline or another phone and ask them to reset your voicemail and keep them on the line while you setup the voicemail again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

LNLG1986, we want to make sure you are able to use all of our services. Have you made any changes to your Voicemail recently? What kind of phone do you have?

JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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SuzyQ
Community Leader
Community Leader

Try dialing your full 10 digit phone number from your cell phone.  What happens then?

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