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Well HERE'S a kick in the pants...

I awoke this morning to my wife telling me that her phone was apparently getting an update. She has a Droid Razr...and it's now updated to 4.1.2. I, on the other hand, have a GNEX that is S T I L L running 4.1.1!!! And NO, my wife is no tester or developer... So riddle me this, Batman; what is Verizon up to NOW? A STOCK Razr gets a newer version JB than a Nexus? All I know is that I left T-Mobile for what I THOUGHT was bad customer service...I'm looking forward to going back in about another year, and taking my entire family with me. What makes this whole ordeal even sadder is that Verizon simply ignores our contempt and anger. They don't give us any idea of what's going on...not even a simple "Hey, sorry but we're working on it."

Comments

dimap52

A kick in the pants? Really? A minor point upgrade on older phone compared to yours and you're throwing a fit? Well I guess some people are "born to kvetch." Hey, I believe in entitlements, but we don't always get what we're "entitled" to.

NuDroidUsrr

aaarrrggghhh wrote:
I awoke this morning to my wife telling me that her phone was apparently getting an update. She has a Droid Razr...and it's now updated to 4.1.2. I, on the other hand, have a GNEX that is S T I L L running 4.1.1!!! And NO, my wife is no tester or developer... So riddle me this, Batman; what is Verizon up to NOW? A STOCK Razr gets a newer version JB than a Nexus? All I know is that I left T-Mobile for what I THOUGHT was bad customer service...I'm looking forward to going back in about another year, and taking my entire family with me. What makes this whole ordeal even sadder is that Verizon simply ignores our contempt and anger. They don't give us any idea of what's going on...not even a simple "Hey, sorry but we're working on it."

Don't you think it is fair that Verizon should work on the phones that have yet to be updated to JB, rather than updating your GNEX from 4.1.1 to 4.1.2? And you would leave a carrier over that?

Ann154

I think the last rumor/leak was for an update to 4.2.2. I'll wait for that on my Galaxy Nexus.

aaarrrggghhh

Yeah, it IS a kick in the pants, because a Nexus phone is SUPPOSED to receive updates before others. That's one of the major selling points of the Nexus line. That's not called an entitlement...it's called getting what you pay for. It's also called a business living up to their marketing; neither of which is the case in this instance. If you've bothered to follow the GNEX discussions you'll see that there is a LOT of disenchantment with the way Verizon is handling the updates on the line. But, I suppose that some people are simply born to attempt to upbraid people without really paying attention to what the real issues are behind what they're saying. I suppose the same ilk that believes in entitlements...

unknown

Maybe we can take up a collection to pay your ETF.

aaarrrggghhh

I don't have any problem with Verizon updating other phones. They SHOULD update EVERYONE'S phones in a timely manner. My original posting simply references the fact that in selling the GNEX, they market it as receiving the latest Android software FIRST. That, and not having the usual carrier bloatware forced down our throats is the reason many, if not most of us bought the phone. Hey, I'm glad for my wife...I simply would like Verizon to have done what they said when they sold me the device. I've sat back and watched every other major carrier update their Nexus line well ahead of Verizon, while there's not even a WORD of explanation from them. << Comment removed to comply with >>

As to why I'd leave at the end of my contract...since this string is about the GNEX I didn't bother to go into the entire litany of difficulties, poor customer service, crappy reps, failures to follow up on commitments, and outright lies we've experienced. Times we've called over issues, only to be told a week later, after the issue has NOT been resolved, that there doesn't seem to be any record of our previous call, and there's nothing that can be done but go from there. Even when I pointed out to a supervisor that there was a call ON MY VERIZON BILL showing that we'd spoken to them on the date at the time we claimed...they said that since there was no record of what was discussed we were pretty much out of luck. I could go on...but like I said, this string is about the GNEX.

Message was edited by: Verizon Moderator

aaarrrggghhh

Would you like my paypal? I'll be happy to accept donations to do so.

bevochan

Where is my android 4.2.2 update for galaxy nexus?

<< Comment removed to comply with >>

Message was edited by: Verizon Moderator

unknown

I have 4.2.2 on my Nexus 7. What can it do that your Galaxy Nexus can't do that's so important?

DoctorDeDroid

Here is the bottom line... VZW is a **** operation. Their so-called leadership is not about providing a fair value for the customer's money. It's about how to come up with the latest way to sucker the customer into re-upping their plans. It's about making money by filling these devices with whatever company pays them for the crapware they can then turn around and cram down the hapless customer's throat... wasteful, buggy, and un-removable. This isn't what android was supposed to be about... and it sure as **** isn't what the nexus brand is supposed to be about. I know the vzw reps are lurking out there, reading these posts, and having a good laugh at our expense... and what an expense it is! The notion that these updates take so long because of testing is pure **** ... if that were the case then there would not be a 4.2.2 update coming down the pike because the people Verizon would have only just heard about it now and it would take them another 6 months to test it... because they wouldve still been working on 4.2.1 which has been out, like, FOREVER. VZW had no business with branding this phone a nexus... but if they hadn't I would have already DUMPED their sorry ****.

Message was edited by: Verizon Moderator to comply with ToS.

NuDroidUsrr

"As to why I'd leave at the end of my contract...since this string is about the GNEX I didn't bother to go into the entire litany of difficulties, poor customer service, crappy reps, failures to follow up on commitments, and outright lies we've experienced. Times we've called over issues, only to be told a week later, after the issue has NOT been resolved, that there doesn't seem to be any record of our previous call, and there's nothing that can be done but go from there. Even when I pointed out to a supervisor that there was a call ON MY VERIZON BILL showing that we'd spoken to them on the date at the time we claimed...they said that since there was no record of what was discussed we were pretty much out of luck. I could go on...but like I said, this string is about the GNEX."

Your original post did not mention any of this, only that you wanted to leave because another phone JUST got 4.1.2 and your Nexus is STILL sitting at 4.1.1 . Besides, the only differences between those 2 version is:

Lock/home screen rotation support for the Nexus 7^[91]
One-finger gestures to expand/collapse notifications^[92]
Bug fixes and performance enhancements

Is it really worth getting so worked up about?

rotocat

There were a few more changes from 4.1 to 4.2...

"Photo Sphere" panorama photos
Keyboard with gesture typing
Lock screen improvements, including widget support and the ability to swipe directly to camera
Notification power controls ("Quick Settings")
"Daydream" screensavers, showing information when idle or docked
Multiple user accounts (tablets only)
Support for wireless display (Miracast)
Accessibility improvements: triple-tap to magnify the entire screen, pan and zoom with two fingers. Speech output and Gesture Mode navigation for blind users
New clock app with built-in world clock, stop watch and timer
All devices now use the same interface layout, previously adapted from phones on 4.1 for smaller tablets (with centered software buttons, the system bar at the top of the screen, and a home screen with a dock and centered application menu), regardless of screen size
Increased number of extended notifications and Actionable Notifications for more apps, allowing users to respond to certain notifications within the notification bar and without launching the app directly
SELinux
Always-on VPN
Premium SMS confirmation
Fixed a bug in the People app where December was not displayed on the date selector when adding an event to a contact
Added Bluetooth gamepads and joysticks as supported HID
Fixed Bluetooth audio streaming bugs
Long-pressing the Wi-Fi and Bluetooth icons in Quick Settings now toggles the on/off state
New download notifications, which now shows the percentage and estimated time remaining for active app downloads
New sounds for wireless charging and low battery
New Gallery app animation allows faster loading
USB debug whitelist
Bug fixes and performance enhancements

sethm

My two cents -

I think what aaarrrggghhh is upset with (as with I) - is that Verizon sold this phone as a Google experience phone and leading us to believe that we would be getting our updates faster before other similar phones (from Verizon and other carriers).

But sadly this is not case.

NuDroidUsrr

But as I commented, that wouldn't be fair to the owners of all the other models, would it. Verizon has a lot of phones that need updating, and the OP is talking about a simple 4.1.1 to 4.1.2 update...

Hopefully, there comes a point where the carriers do not have anything to do with updating the OS of the phone, they let the manufacturer or the OS maker do the updating, but I don't see that coming any time soon.

aaarrrggghhh

I have 4.2.2 on my tablet as well, and there are a LOT of improvements and just neat gadgets. What I'm most looking forward to is the improvement in the radios. I'd LOVE to have 4G at least most of the time, and supposedly the new radios are a much-needed improvement. I'm extremely disappointed in the way Verizon handles updates for the Nexus line of phones because they're marketed as always having "the latest and greatest." The company doesn't live up to the promotion; it's as simple as that. I don't really care about the fine print in their "terms of service" saying how they can pretty much do whatever they want regardless of what they tell you they're going to do. I don't really care about other lines of phones because they don't market them as being a Nexus type, and therefore getting the updates first. >Comment deleted<

Message was edited by: Verizon Moderator

aaarrrggghhh

What you're still missing is that regardless of what verizon does in relationship to other phones, they aren't living up to their marketing of the GNEX. You don't get to buy a stock Motorola phone and then say it's not fair that Nexus phones get updates first. If you wanted that you should have bought a Nexus phone. That's what verizon would tell you if you asked. What isn't fair is for them to sell me an expensive phone with the sales pitch that it's a "Google experience" phone, and will therefore get all the android updates first, and then not follow through. It's not fair that every other major carrier updates their Nexus phones MONTHS ahead of ours. Really it's all very simple...I'm only asking to get what I paid for and what verizon SAID I'd get when I signed up with them. That's all. I'm not asking for anything extraordinary so I don't really get why others keep caterwauling about what's fair to other phone-type users, or ask why I'm upset at all because the updates don't make a big difference. Cumulatively they DO...and we're not one but FOUR updates behind, with Key Lime Pie RUMORED to be following within months...

Could I live without the extra bells and whistles? Sure...but I shouldn't HAVE to...

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