What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?

[Jodandart]

I am still paying for the phone along with two other Note 4's and two Iphone's under the same program. What can I do to either get this one working or get a replacement? Verizon Wireless Customer Support

[naansalad]

you can get warranty replacement if under 1 year
or you can file insurance claim if more than 1 year and you have device insured.

you can look in option to do upgrade .

calling customer support might give you more detail and better out come if you had not called yet (*611 or 1 800 922 0204)

[Jodandart]

I do not have the insurance because I was understanding that as long as there was payments left on the two year agreement that included insurance and now that I still owe another 7 to 8 months on the phone I do not know what my options are at this point.

[naansalad]

had you tried to call to see if any option to upgrade available with trade in option ? keep us posted

[vzw_customer_support · Accepted solution]

We understand your concern and want to be sure you stay connected. We can always review possible upgrade options. However, to begin may we ask that you send us a Private Message?
KleoL_VZW
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[Jodandart]

I have spoke with the original Verizon store that I got it from and they told me I had no options so I figured I would come on here to see if anyone else had this issue. I purchased close to $5000 in phones at the same time with the purchase of 3 note 4's and two iphones which I am paying for dearly and I feel like I was given no help from the store. I am just lost for words and basically ready to bail out and go to a different carrier but hate to since I have been with Verizon for years.

[naansalad]

store don't have much option please do call csr to ask for any solution you might be surprised ...calling not going to harm it might help you .

[vzw_customer_support]

Jodandart,

We're sorry to hear about trouble with your device. Let's see if we can get this going again if  you don't have any upgrade options at this time. Have you plugged your device into a computer with Samsung SmartSwitch on it? You'll also definitely want to try Booting into safe mode if you have not yet. Booting into safe mode can be done by following these steps: http://vz.to/1ThdYWH Let us know if you're able to boot up this way and from there we can wordk together to determine the root cause.

SmartSwitch is going to be Samsung's main software tool that you can use on a computer. It includes software repair, backup & recovery, etc. It should be able to assist you with repairing a phone that won't boot properly if safe mode does not work. Here's a link to the software download page and information on how to use it: http://bit.ly/1UYXQPE

EricW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jodandart]

I will try that to see what can be done.

[naansalad]

ask nicely , politely ....good luck

[Jodandart]

Well it comes down to they were no help and offered no support. I was given the option to pay off the phone that is having software issue and then buy a new one. When it's coming up to 7 months that I still have to pay on the phone and then purchase five new ones for the family I will not be coming back to Verizon even after I have been with them since 2006.

[Ann154]

You will have to do the same at the next carrier.

[Jodandart]

Understandable but willing to take that chance at this point.

[Barr615]

Had same problem with mine. I was running go launcher and had an update which was go launcher z after update constantly rebooting. Found that it wasn't compatible with my weather app, they where fighting each other. Uninstalled weather app and all was good.

[Barr615]

P.s. whiles it reboots over and over you have to drag your drop down window from top to be able to get to settings gear at top right. Took me several trys

[vzw_customer_support]

Lets ensure your device is functioning in top form! How long has this issue been occurring? Have any troubleshooting steps been taken thus far?
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!