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What can I do to fix calls being dropped after last update on Samsung S7 Edge?

After doing the recent update, when I use WIFI calling, the call will last for 1-6 minutes then the call will drop stating, "WIFI Disconnected. Call Ended". But the WIFI in the house is working fine, no interruptions with it through computer, tablet, or even on the phone through the chrome app. this was not an issue before the update. I need WIFI calling since I do not have network coverage at my house.

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Verizon_Support

Kstorms, WiFi calling is one very helpful feature, and we are here to assist with helping keep that experience consistent. Let's take a closer look at this. When the call drops and the message pops up about WiFi disconnecting; Are you initiating the call through WiFi calling first, or through your Advanced Calling/4G LTE service?

Does the same occur with the call if you have your phone set to Airplane Mode, but with WiFi enabled for the WiFi calling feature?

NicandroN_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

KSTORMS

I am initiating the call through Wifi (my advanced calling is set to use Wi-Fi when network connection is not available). I do not have network connection at my house and it only works to place the call through Wifi.

Airplane mode turns off all data and WiFi, so the call cannot even initiate.

Sent from my Verizon, Samsung Galaxy smartphone

Verizon_Support

KSTORMS, I am not giving up on ensuring your WI-FI calling works for you as having the ability to use your phone at home is a must. Let's continue working together to resolve this issue. Are others in your home also experiencing the same dropped WI-FI calls? Airplane Mode should still give you the ability to use WI-FI as it only brings a stop to cellular data. Let's have you check the activation status of your WI-FI calling feature. Click the link provided for the steps and please keep me posted. http://vz.to/2cACSs1

NatashaA_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

KSTORMS

We have 3 Samsung phones (two S7's and mine, the S7 Edge) in the house. The S7 on the T-Mobile plan works in the house, but they had to put a booster on it.

The S7 and S7 Edge are the ones on my Verizon account, they both drop calls the same way.

The link you sent below only shows an error page. And if the airplane mode is on, we get a message that it must be turned off to make a call. So it doesn't help with WiFi calling.

Sent from my Verizon, Samsung Galaxy smartphone

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