What happens when customers file a class action case against a phone company?
papa_leo
Contributor - Level 2

Have a look at what had happened to T-Mobile and its stubbornness to address customer concerns.

 

Shortly before the Christmas holidays of 2010, T-Mobile and Samsung stated that there is no working version of Froyo for Samsung Vibrant (Fascinate's "brother" in T-Mobile line).

 

It immediately triggered a "riot" among T-Mobile Vibrant customers, demanding the Froyo upgrade ASAP by posting tons of messages and treats with class action case, across dozens of blogs and web media sites.

 

T-Mobile and Samsung tried to play it down as they didn't take those treats seriously but T-Mobile customers had guts and secured law firm to file a class action case against Samsung and T-Mobile alleging that they are deliberately holding back Froyo update.

 

Just a few days after the class action case was filed by Edelson McGuire law firm in California, Illinois, New York, and Florida states, T-Mobile chief marketing officer Cole Brodman announced today that Froyo will be started to be delivered to Vibrant  starting tomorrow Jan 21, 2011.

 

How the hell in the wold T-Mobile and Samsung came out with a working, fully tested, and ready to be distributed Froyo version in less then 3 weeks is beyond my understanding (and I am an IT manager).

 

The morale of this story...if that what it will take Verizon and Samsung to upgrade Fascinate to Froyo, I am all for it. Verizon!!! Can you hear me now? 

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steveanderson13
Contributor - Level 2

Well, the settlement in the FCC/Verizon case, over the $1.99/mb inadvertent usage, might be enlightening.  I think each plaintiff got a few bucks ($2, $6, $10?) and the lawyers, if they received scale, would have received $25 mil.  Of course, if they had to divvy up that between, say, 100 lawyers, it becomes a pittance of $250,000.  So class action is definitely the way to go--the more plaintiffs, the bigger the fee.  Then again, it is just an update.  It would make a great "Perry Mason" episode.

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bass9510
Newbie

Please will someone start one for Samsung Fascinate Verizon.  I work for at a large corporation, UTC that gives me a discount for using Verizon.  I like the Fascinate and tolerate most of the bugs but not having 2.2 with flash is a major pain in the neck. My wife got the X and I wish to God that I would have.  I am so limited with not having flash on this phone because so much of the web has flash.  I can not believe how they promise 2.2 for us and then just leave us to dry. I am really thinking about sending out a company wide Notification about Samsung and Verizon.  People need to know about how little they care about customer support. Please, please do not get this phone or use Verizon.

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papa_leo
Contributor - Level 2

Is there any lawyer on this blog, who is using Fascinate on Verizon? Can you recommend your or any firm that would be willing to handle this type of class action lawsuit?

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WiL2Fascinate
Enthusiast - Level 3

I have contacted a few law firms and they are viewing the poosibilty. As soon as i have an answer i will relay. It is looking good.

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steveanderson13
Contributor - Level 2

That is great news.  Keep in touch.  What grounds did y'all discuss?

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Spiral
Master - Level 1

 


WiL2Fascinate wrote:

I have contacted a few law firms and they are viewing the poosibilty. As soon as i have an answer i will relay. It is looking good.


Looking good for the Lawyers to make some money off of you. LMAO

 

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papa_leo
Contributor - Level 2
Lawyer's fee are almost always comes from a settelment fee. So as long as Verizon and Samsung will be tough a lessons, I am good with that.
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WiL2Fascinate
Enthusiast - Level 3
Most Likely deceptive practices. But there are a couple other possibilities they said so, just a waiting game. And yes the fees will come from the settlement. I'm not in it to make money. I'm in it to teach these jerks a lesson.
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PJNC284
Master - Level 2

ha good luck with that. 

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bass9510
Newbie

Sign me up.  I am so ready for this.  I am not an impatient  teen, blowing smoke.  I am an old 50 year old business owner, that wants what he was promised for his phones.   2.2os.

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M91-30
Contributor - Level 1

you were not promised 2.2. ever.

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papa_leo
Contributor - Level 2

Yes, we were promised Froyo. Why don't we start posting names of the dishonest sales rep, their managers, and other Verizon representatives names who promised us Froyo. So let me start with those liar's names:

 

1. Verizon wireless corporate store salesman (name John) at 6070 Johnson Dr in Pleasanton, CA

2. Verizon wireless corporate store manager (name Ed) at the same address as above.

3. Best Buy Mobility (store #134) salesman (name Mark) at 4820 Dublin Blvd in Dublin, CA

4. Numerous phone tech support personal at Verizon (don't remember all their names).

 

Let's go. Post it and let them be ashamed for laying to their royal customers. SHAME ON VERIZON!!! 

 

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M91-30
Contributor - Level 1

they don't legally represent verizon. verizon says nowhere in official form that you are to get froyo. neither does samsung.

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papa_leo
Contributor - Level 2

Yes, they do. I spoke with a retired judge who now works as mediator at "The Brandi Law Firm" in San Francisco and was told that 


Sales representatives are just that: legally representing the company to the buying public. Any offers made in written or verbal forms are all parts of the legal binding between selling and buying parties.

 

Don't trust me check on that with a lawyer of your choice.

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Shinebox
Enthusiast - Level 3

They do represent Verizon Wireless and Verizon Wireless can get in A LOT of trouble for it as well. There is enough evidence to show that several people we deceived by Verizon's sales people into believing that their devices were fully functional and were going to be kept up to date.

 

It doesn't matter to me anymore, as soon it's leaked I'm rooting. I don't need V Cast Crap or bloatware taking up memory/space on my phone.

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M91-30
Contributor - Level 1

good grief, they don't take up any of either. they are shortcuts to let you download the program, nothing else.

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LBell
Enthusiast - Level 3

I just seriously find it comical that any intelligent adult who bought any phone that they knew at the time they bought it (because some deceiving rep said it was coming soon to a phone near you) was incomplete or without the current 2.2 would buy the phone anyway if that was the selling point for them.  Seriously.  How ridiculous is that.  My rep mentioned the 2.2 upgrade possibility but never claimed by a date or time or anything of the sort.  I didn't buy my phone for some POTENTIAL upgrade.  I bought it for what it would do RIGHT NOW.

 

How many of you jokers bought a LED flat screen waiting on the upgrade to 3D?  Gosh I would love to sell some of you guys electronics. 

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roachman55
Enthusiast - Level 2

Lbell well put

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M91-30
Contributor - Level 1

diddo

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papa_leo
Contributor - Level 2

I personally bought Fascinate for what it was when it came out.

I didn't put a word about Froyo in Verizon's salesman, managers, tech phone reps, or Best Buy Mobility reps. They are the ones with a big mouth telling left and right how great this phone will be soon when Froyo will be delivered.

All of them represented Verizon and now it is time to pay up.

Verizon should either train their reps to keep their mouth shut when they are not sure about something or deliver Froyo as they were telling us all along. In either case, this should be one of the lessons learn for Verizon.

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