What should I do about my device not powering up?

[scotsgirl]

Dropped phone and now powers on and then shuts down. Did not do any visible damage. Just new at Christmas, can you help?

[Snn5 · Accepted solution]

This means the inside of the phone is damaged and most likely needs repair at your cost or replacement with deductible if you have accidental insurance.

[scotsgirl]

Thanks

[vzw_customer_support]

Scotsgirl, a broken phone is never easy. With this being new, we truly do want you to have the chance to enjoy it. Do you have insurance on the line, perhaps?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[scotsgirl]

Do not have insurance on phone but since it was new would it be covered under manufacturers warranty.

Thanks

[Snn5]

No. Manufacturer warranty does not cover accidental damages from user handling.