What should I do if my device is locked?

[docksidedale]

My s4 is locked and I don't know the passcode

[vzw_customer_support]

Docksidedale, we want to make sure that you have access to your device. Is it the main lock password that you have having issues with?

HarleyE_VZW
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[docksidedale · Accepted solution]

Actually it was an app lock code it wanted but I never set one.

Andrew in second tier support helped me to a factory reset which removed the pass code request and I didn't lose any data!

All is good now.

Thanks!