When I try to charge the phone it says 'for faster charge use original cable.' How do I stop this?

Question

Just got my Note 3 late yesterday afternoon. When I try to charge the phone it says for faster charge use original cable and that is what I am doing. Even tried a different charger and it says the same thing so I have not been able to use my phone at all. Please help. I am going back to the store today when they open. Help!!!

000gina000 · Accepted Answer

Hi, I have the same issue.  I called Samsung and they admitted this has been a problem for many others.  They are letting me exchange the charger and cable.  Call 1-888-987-4357.  They will send you a new (and different type) charger and cable.

HTH