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When will the S6 Edge update we received on the 6th be fixed????

My S6 Edge has been dropping calls, lagging, popping up random apps, etc. since I installed the update on Saturday. I can find nothing anywhere indicating that Verizon is aware of or planning to fix this problem. I thought I was getting a high end phone on a high end carrier and now I find out that that may not be true.

Comments

MiiHere

Did you do a factory reset after the update?

jrcarbs

No,I was trying to avoid the whole backup, reset, restore process. It seems like there shouldn't a need for jumping hoops when they push out an update....

MiiHere

There shouldn't be, but if you want to TRY to fix it, that is my suggestion. You can do the more tedious thing of deleting cache and data for the apps giving you trouble, removing them, going through application manager and checking to see what's using all the ram etc.

Mike8972

Did you try turning phone off and on? Strange you are having these problems. My update went smoothly. Have you called Samsung directly? They would know more than Verizon about any sort of problem, but you have to get Samsung rep to check with their repair center because most reps do not know answers.

mija3907

i called tech support at Verizon yesterday and they said to turn it off and turn it back on which I did and it helped. I then called Samsung and asked if there was going to be a fix to the update...I was told yes, but they were not allowed to give out any information as to when....so it is coming, but not soon enough :smileysad:

stevesum

Updated on 12 June and immediately started terrible battery drain and very slow. Hope latest update issues addressed soon. Hello Verizon?? Any answers??

stevesum

Did everything listed above but no help.

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