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Where does the pdf file go after I open it?

PATTIDRIS
Enthusiast - Level 2
‎02-12-2018 01:33 PM

I opened a pdf from an email on my phone. It says it's in my Download file, but I can't find a download file.  It's not in my Gallery Downloads.  I don't know where that is.

Help, please.

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PATTIDRIS
Enthusiast - Level 2
‎02-13-2018 01:20 PM

Thank you.  I found it under My Files...now under any app with Download in the name....

And to the person who said it won't download pdfs, you are incorrect.  It did download it.  I just couldn't find where it was saved to.

Appreciate the assistance.

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boringusername
Master - Level 1
‎02-13-2018 07:40 AM

Its in your download folder but it would help to know which model phone you have.

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PATTIDRIS
Enthusiast - Level 2
In response to boringusername
‎02-13-2018 08:39 AM

I have a Samsung S7.  It is not in my download folder although it said it downloaded to it. 

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Ann154
Community Leader
Community Leader
‎02-13-2018 07:46 AM

If you open your list of all the installed applications, there is an icon called Downloads where you can access them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PATTIDRIS
Enthusiast - Level 2
In response to Ann154
‎02-13-2018 08:40 AM

There is no Download folder in my applications list.  There is a download folder in my gallery but it does not appear in their either.  I have a Samsung S7 if that helps.

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boringusername
Master - Level 1
In response to PATTIDRIS
‎02-13-2018 08:41 AM

There should be some app installed that says file manager or such

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Ann154
Community Leader
Community Leader
In response to boringusername
‎02-13-2018 09:20 AM

I believe it is called My Files on Samsung phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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lukevinyl
Specialist - Level 2
‎02-13-2018 10:57 AM

Gallery is not going to open that type of a file format as it is only for pictures.

As was mentioned, you need to use a file manager app (which "My Files" is the stock version as Ann154​ stated).

Otherwise, you can download any file explorer type app from the Play Store and navigate to the correct "download" folder which could be in various areas depending on the phone, or where the folder was set to save to...... If you don't see it you can usually search for "downloads" within the file explorer app (though I don't know if it will give you this capability in the stock one).

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Ann154
Community Leader
Community Leader
In response to lukevinyl
‎02-13-2018 12:07 PM

I just checked the co-workers S8 and as soon as you open the My Files application (which might be buried in a Tools folder, at least it was on theirs) there was a shortcut called Downloads on the main screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PATTIDRIS
Enthusiast - Level 2
‎02-13-2018 01:20 PM

Thank you.  I found it under My Files...now under any app with Download in the name....

And to the person who said it won't download pdfs, you are incorrect.  It did download it.  I just couldn't find where it was saved to.

Appreciate the assistance.

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lukevinyl
Specialist - Level 2
In response to PATTIDRIS
‎02-13-2018 01:31 PM

Not a single person told you that "it won't download pdfs"....

Rather than trying to (wrongly) correct any of the 3 people who advised you on how to do this you could say nothing, or simply express your gratitude for taking the time to show you how to do something you didn't know how to do.....

Glad "you" got it figured out Smiley Happy

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