1 Solution
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?
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I know how important Wi-Fi connections can be to conserve data, dbg43. I’m sure we’ll get you connected again. Weth actually had an excellent suggestion to try to either restart your Wi-Fi’s router or even have your phone forget the Wi-Fi connection http://spr.ly/658488OcK then add it http://spr.ly/658588Ocz from scratch.
If the trouble continues, please run a diagnostic on your phone using the steps at http://spr.ly/658688OcM
.
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Power cycle the router (even if other connections are working)
forget the wifi connection on the phone and then redo connection.
Can not find my Ip address
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I know how important Wi-Fi connections can be to conserve data, dbg43. I’m sure we’ll get you connected again. Weth actually had an excellent suggestion to try to either restart your Wi-Fi’s router or even have your phone forget the Wi-Fi connection http://spr.ly/658488OcK then add it http://spr.ly/658588Ocz from scratch.
If the trouble continues, please run a diagnostic on your phone using the steps at http://spr.ly/658688OcM
.
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Start a new topic or ask questions in the open forum.
