Why Won't My S7 Edge Phone Accept A Charge?

[Laylajean]

I connected my charger, but there's no indication that it's charging. And it keeps telling me to connect the charger. Not sure what the problem is. It's not hot or anything.

[Ann154]

Have you tried a different cable or charger?

[vzw_customer_support]

Laylajean, a charged phone is something you need everyday. Thank you for attempting a different charger. Let's take a closer look at what may be causing this. Do you recall any recent software updates or new apps or games? When did you first start experiencing this? Is the charging port loose or do you see any discoloration or damage?

LorenB_VZW
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[Laylajean · Accepted solution]

Thanks for getting back to me. I ended up taking the phone to my local Verizon store. They determined that the phone needed replacing and ordered a new one for me.

I appreciate your help, though.

Thanks again.

Karen

[Laylajean]

Different chargers, different outlets. Nothing works. I think I'll take it to the Verizon store later today, and see if they can do anything.

Thanks for your help.