After a recent software update, I no longer have the personalized ringtones and notifications on my contacts.
Thank you for getting back to us, KATMOO55. We are here to help. I want to make sure we are able to troubleshoot these issues. Have you tried to do a network settings reset? If not, you can find the option in your settings, this should improve your service. You can also power off your device and try removing the SIM card and placing it back into your device.
JeffreyR_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Where were the ringtones stored? Internal memory or SD card? Which phone model do you have?
Samsung 8+ Most of these were stored. When I looked at some of the contacts that has special ringtones and notification sounds, it's showing a number instead of a title. I did get some of them from the Zedge app. Also my signal has been awful since the update.
KATMOO55, I use personalized ringtones on my device often, and I don't know what I'd do without them! I want to help. You mentioned you did get some of them from the Zedge app. To gain clarity, did you initially get them from this app, or were you able to restore them from the app? How do you usually get your personalized ringtones?
You also mentioned your signal has been awful since the update; this is never the way we'd want you to feel this way about your wireless experience. To better assist, please advise what specific issues you're having with your signal.
ChakiaH_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello there KATMOO55! We know it is important to keep your phone personalized and we would be glad to help you you today. What is the make and model of your device? Did you back up your information prior to the software update?
RachelM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
RachelM_VZW, have you not read this thread? KATMOO55! said what phone was involved!
The ringtones need to be saved in the ringtone folder on the phone's internal memory space for the phone to see them properly. Notifications are saved in the notifications folders. Alarms are in the Alarms folder.
I got most of the notifications from zedge but I copied most of the ringtones from my laptop to my phone.
Normally I have a good signal at home but it's only showing like 2 bars. My phone also shows my calls are originating from a town that is 1 1/2 hours away from where I live. I changed my setting from global to lte/cdma.
Let's continue to work together. Are you able to get your previous ringtones added back to your phone from your laptop at this time? It is important to note that all cellular providers cannot guarantee coverage indoors as many factors outside of Verizon’s control can contribute to indoor performance as we recommend Wi-Fi to improve indoor experiences. Do you have Wi-Fi available? Provide us with specific details about your experience. How far do you have to travel for service to improve? Do you know other VZW customers with the same service concern?
CoreyM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My coworker sent me a text around 5:30pm last night. I received it this morning around 9:30am. I never had a problem until this last update. I do have wifi and it's always turned on and connected. I'm showing 2 bars where I normally have 4.
I just did the network reset. I'll let you know how it does. Thanks for the suggestion.
That seems to have worked. I'm seeing 4G now. Thank you so much!
KATMOO55, we are glad to see the network reset resolved your issue, it was a pleasure interacting with you.
We would like to take this moment to promote our Device Troubleshooting Assistant: https://www.verizonwireless.com/support/troubleshooting/. This is a great self-serve option that will allow to resolve any technical issue you might encounter in the future. Remember, we are only a few clicks away for any of your cellular service needs. Have a great day.
GilbertoL_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
