Why am I unable to call or answer calls on galaxy S5?

Titytat
Newbie

I have smashed to face of my galaxy S5, and the screen is black.  However, I can hear rings and notifications, and I can talk on the phone if I take the call in my car, where it is paired up.  I just cannot call on it or answer a call. Does anyone know wh

Would it be best to repair the phone since I'm under a 2 year contract for 9 more months, or should I find a used or refurbished phone?

Android

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bearone21
Legend

are you connected to the network of using wi-fi??

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Ann154
Community Leader
Community Leader

Have you tried reseating the SIM card? Replacing the SIM card? What troubleshooting steps have you tried?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support
Customer Service Rep

We want to ensure you stay connected. How long have you been experiencing these difficulties for?
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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