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Why are text notifications blocked from a single contact?

PHOTOE1
Newbie
‎01-24-2017 10:20 AM

For one contact there is a speaker icon with an x by it, and I don't get notifications of incoming text from this contact (only this one contact.) Can't find how to fix the issue

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tikibar1
Community Leader
Community Leader
In response to PHOTOE1
‎01-25-2017 12:49 PM

Sounds like you're using Verizon Messages and have muted the conversation with that contact.  Open the text conversation, tap the three dots in the upper right-hand corner, then tap Unmute Conversation.

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Ann154
Community Leader
Community Leader
‎01-24-2017 10:41 AM

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PHOTOE1
Newbie
‎01-24-2017 12:49 PM

This is for the Samsung Galaxy s7

Thank you

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Ann154
Community Leader
Community Leader
In response to PHOTOE1
‎01-24-2017 01:26 PM

Look under the blocking options in the Contact application.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bearone21
Legend
‎01-24-2017 01:21 PM

sounds like you have blocked them??

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PHOTOE1
Newbie
‎01-24-2017 03:18 PM

The contact is not blocked. Her messages come through - I can read them. I'm just not notified - like I was previously - for this one contact only, by the notification sound.

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Ann154
Community Leader
Community Leader
In response to PHOTOE1
‎01-24-2017 06:10 PM

The notification on silent? Is the contact set to go straight to voicemail?

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PHOTOE1
Newbie
‎01-25-2017 12:34 PM

Notification is not on silent - all other contacts' texts have sound; just not from this one person, who has a speaker icon and an "x" next to her name. Contact is not blocked - I can read the texts when they are sent, just don't know when I receive a text from this one person as no sound signifies an incoming text.

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tikibar1
Community Leader
Community Leader
In response to PHOTOE1
‎01-25-2017 12:49 PM

Sounds like you're using Verizon Messages and have muted the conversation with that contact.  Open the text conversation, tap the three dots in the upper right-hand corner, then tap Unmute Conversation.

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PHOTOE1
Newbie
In response to tikibar1
‎01-25-2017 02:18 PM

That was so easy! Thank you so much!

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tikibar1
Community Leader
Community Leader
In response to PHOTOE1
‎01-25-2017 02:21 PM

You're welcome.

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Ann154
Community Leader
Community Leader
In response to tikibar1
‎01-25-2017 03:31 PM

I guess I learned something about an application I have never used.

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BILLVE
Newbie
In response to tikibar1
‎11-03-2019 05:17 AM

Go to the the message stream from the blocked person.  Tap on the three dots at the top right. Then look at the VERY BOTTOM of the page.  There will be the word "notification" with a little bell above it.  If the bell has a line through it, you are muting them.  Tap that bell and it will turn orange.  Now you are good to go.

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BILLVE
Newbie
In response to BILLVE
‎11-03-2019 05:21 AM

Go to the  message stream from the blocked person.  Tap on the three dots at the top right. Then look at the VERY BOTTOM of the page.  There will be the word "notification" with a little bell above it.  If the bell has a line through it, you are muting them.  Tap that bell and it will turn orange.  Now you are good to go.

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