Why can't I get wi-fi after the update?

Good morning, upon completing the OTA update to Android Marshmallow a last evening, my WiFi connection is not stable. It connects to the network, but anytime I go to a Web page I get dns probe and connection errors. Anytime I switch back to 4G the issues go away until back on WiFi. I have tried turning off and back on and forgetting/reconnecting to the network but the problem persists

Accepted answers

jpheim589

After resetting network settings, I continued to have the issues only while bluetooth was on. 2 weeks ago I received an update that fixed all of these errors.

Thank you!

All comments

Verizon_Support

Good morning, thanks so much for reaching out Jpheim589! Let’s take a closer look into this issue. What type of device (make/model) are you using? Have you attempted to power off the router and back on? Have you noticed the issue with a single WiFi connection or all WiFi connections? Looking forward to hearing back, thanks in advance.

ChrisM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jpheim589

I am using a Galaxy Note 5. I am using a Verizon fios router and have tried

turning it off and back on again. Other devices are not having this issue.

I do not have other WiFi networks to test on at this time. WiFi worked fine

prior to updating to Android Marshmallow last night.

On Mar 5, 2016 9:50 AM, "Verizon Wireless Customer Support" <

Dano1321

I have the same issue caused by the same problem the damn update!

jpheim589

I found a fix. Go to settings > backup and reset > reset network settings

Dano1321

Did not help

ms_phd

Same here. Wifi is dead.

ms_phd

I found a solution.

1) Identify applications that are running in the background, write these down on paper.

2) Restart the phone in safe mode

3) Delete the least used / needed application on the list

4) Restart phone and test wifi

5) If that didn't fix it, note the program so you can reinstall at a later date.

6) Repeat steps 2 - 6

I did this and had to delete 2 apps that I didn't need before I resolved the problem

- Dunkin Donuts

- CVS

My wifi is now working perfectly.

bobkungfu

I am having the same Issue. I can't connect to any wifi except for my Netgear routers 5G band. This is happening at local coffee shops, my home, and my work. so the only place I can connect to Wifi is at my house using 5G. This has to be the software issue because I have never had issues connecting to wifi anywhere.

skiraser

Upgraded my Note 5 to 6.01 marshmallow and also having wifi connection issues. I tried the fixes listed, to no avail. Help please!

Kevinw423

This is an issue for me whenever connecting to a 2.4ghz band wifi signal. I can confirm it on two different note 5 phones. It is only and issue after the Marshmallow update. It can be resolved by turning off bluetooth, however this eliminates all functionality for me with my fitness band and bluetooth headphones. It isn't something I should have to do in the first place. Verizon Admin Verizon Wireless Customer Support Verizon Wireless Admin there are multiple threads relating to this issue on here. Are you looking into this?

skiraser

Factory reset fixed the issue

Kevinw423

Doesn't work for everyone. Tried this on two note 5. Both exhibit the same behavior.

ScreenNamePlaceholder

I had to do the same thing -- turn off my bluetooth when I want to use WIFI :smileysad:

Hope a fix comes soon!

arehrlich

I've been experiencing the same issue - WiFi works fine as long as bluetooth is off. Once I turn bluetooth on WiFi becomes useless.

Note 5 on FIOS network.

Alan

tlbignerd

I've ended up with the same issue. I'm glad I found this post. Turning off Bluetooth everything works fine. With bluetooth, regardless of what WiFi network I'm connected to, my WiFi works for about 10 - 20 seconds and then just stops.

Sevenshubby

Great suggestion! Worked for me. C'mon VZW, let's get this fixed.

mg24k

This marshmallow disaster has wrought numerous issues on Note 5's where there were none. Now, I have a boatload of issues from CONSTANT restarts, to unstable Verizon messaging app, to constant freezing/lag, to constantly being asked to input a pin (when I normally would use fingerprints), etc. I've resorted to turning my device off until an OTA fix is released. I'm not going to ruin my battery or gamble with my phone's hardware anymore.

I'm stunned between Verizon, Google, and SAMSUNG not one of these major organizations has issued a statement about this bungled nightmare on their Flagship device on the biggest network in the States?!?!!?!?!

Perhaps the three of these organizations enjoy tempting class action lawsuits.

DayzdnConfused

Factory Reset and not allowing Google to restore any saved settings ended up resolving the issue for me.

dreadlordnaf

"This marshmallow disaster has wrought numerous issues on Note 5's where there were none. "

^This here times 100. I had a perfectly good phone and service with the Note 5 until this horrible marshmallow update. Cant stream a single song longer than 20 or 30 seconds, cant download files, internet drops constantly, tons of other errors the day the update was installed.. This is ridiculous to take a perfectly functioning device and F it all up forcing the customer to spend hours looking for workarounds or trying to do resets.

Going to look into that Sprint offer to buy out your contract.

jessrs0120

I've been with Verizon since theyou were Alltel...and I am disappointed in this update. It is causing a lot of apps to lag and I can't use wifi on my phone and expect anything else in my house to work. I messaged Verizon on their Facebook page and received a response that it is my modem. I have to do it...hahahahaha. Um, no. I reset my modem multiple times and my phone. Now I'm going to try the helpful tips from this thread. It is sad that it's the users that help the most while Verizon nor Samsung show any accountability.

scoob420w

I am also having this same problem with my Note 5, as well as my email is not syncing like it should and my battery life is gotten worse since the update. I'm not sure why the battery life is a problem now since according to the update it was suppose to improve battery life. I can show connected to wifi but most of my apps give me a connection problem saying that I'm not connected such as Words with Friends, Facebook, etc. If this is the new improved OS, i'd rather go back to the old one. Is there any plans to correct these issues?

jpheim589

After resetting network settings, I continued to have the issues only while bluetooth was on. 2 weeks ago I received an update that fixed all of these errors.

Thank you!

Verizon_Support

You are right, scoob420w, battery life improvement was built into the update. To build off of the success of the this thread's original poster, let's remove your Wi-Fi connection and reconnect. Here's how to remove the WiFi network: http://www.verizonwireless.com/support/knowledge-base-176061/ After you reconnect, share with us your results.

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

srizzo

I have the same problem, most noticeably unable to connect to Google Store through my home wifi. Other devices connect to this router perfectly fine. I have cleared cache, disconnected/reconnected, powered on into safe mode, factory reset both my phone and router, REPLACED my phone. Wifi worked fine on the new phone until installing the Marshmallow upgrade. I can connect fine at the grocery store's free wifi but not in my own house. I have eaten up 75% of my data plan and still have 2 weeks to go in my billing cycle.

Can someone help?