Why can't I manage conference calls?

If I need to make a conference call or three-way call there are no options that allow me to disconnect with either party. The only option seems to be hanging up on both people. I use my phone a lot for business and it's helpful for me to have multiple parties on a call. It's unprofessional to have to hang up and call back. It seems like other carriers (T-Mobile) have an option that allows them to 'manage' conference calls allowing them to hang up on selected parties rather than end the entire call. Is there something I am missing or did Verizon leave this highly functional feature out of their phones? Is there a way to obtain this functionality?

Accepted answers

msjkristina

I am happy to report this has been fixed. Way to go Verizon! I am extremely happy with this update.

All comments

Snn5

I have read where the feature is not on the Note 4 but is on the S5 and Note 3 for conference management. One other source stated that it is not available when using VoLTE (advanced Calling.)

msjkristina

I wonder of this will be fixed with the Lollipop update?

msjkristina

I am happy to report this has been fixed. Way to go Verizon! I am extremely happy with this update.

FTCPublications

No -- You still CANNOT manage conference calls, even on lollipop. I have it, it has never worked on ANY phone on Verizion. They call it decoupling and it is a tragedy!

VZW uses outdated BOC (Bell Operating Company) equipment from PAC-BELL and they have not addressed managing conference calls, back in the 1980s there was no need.

Snn5

My G2 (on KK and LP) can merge calls into a 3-way or more way.

FTCPublications

Yes you can ADD, but you cannot manage the callers, separate them, or manage the conference when others hang up. We call it decoupling and it's VZW wide. Give it a try, after you add your callers, attempt to drop someone.

Snn5

Seems to work fine: I could make a call, then when they answered, I could add a call, then they answered and I merged calls. Then, I could manage callers and hang up on either one to drop them from the conference call.

msjkristina

I am able to manage my calls and am very happy with that! I am able to chose which person I need to disconnect from and it has made my life so much easier. I am extremely happy that this issue was resolved and I can maximize the capabilities of my phone.

Verizon_Support

Hi MsJkristina,

Woo Hoo! We are so elated to hear that you are loving the features on your device. Device support if needed http://vz.to/1nNIMzD .

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

NOTHAPPYWITHVERIZON2

This is a known problem at Verizon. I don’t know why they are acting as if they don’t know about it and others are not complaining about the same issue. I have been on the phone with them for months now. I have spent hours upon hours on the phone with their tech department with this issue. Initially it works for a day or two then right back to the same issue, conference calls don’t work.

I have been through 5 iPhone X’s because I thought the phone was the issue.....it’s not! It’s Verizon! They won’t let me out of my contract (still paying for the new iPhone that doesn’t let me conference call which I need to be able to do for work). The only thing left for me to do is get a lawyer. Would anyone like to join me in a class action lawsuit against them?