Why can't I record a video?

lmblair4464
Newbie

I've just gotten my Note 3 a week or so ago and have tried to record a video today and it won't record; it freezes and gives a record fail message.

Labels (2)
0 Likes
Reply
1 Solution
vzw_customer_support
Customer Service Rep

lmblair4464,

We want you to have fully functionality to be able to record videos on your phone! Have you tried to force close the camera application and clear data/cache? If not, try this http://vz.to/1pBmqad Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

lmblair4464,

We want you to have fully functionality to be able to record videos on your phone! Have you tried to force close the camera application and clear data/cache? If not, try this http://vz.to/1pBmqad Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply