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Why does Verizon Wireless Cusotmer Support only answer the same repeated posts?

I am getting no help from call the customer service line so I am on here asking the Verizon Wireless Customer Support people to answer my question. Clearly I am getting zero help from the community on here and I know customer service IS on here. So please tell me customer service person, why is my battery draining while it is charging? Is it the battery? is it the charger? What is it? Will you ever fix all the problems with the update or do I need to switch carriers after 14 years? You tell me if you want to retain a long time customer from the beginning of Verizon wireless

Comments

unknown

I do not work for Verizon but I will try to assist.

A battery that cannot keep a charge can be a bad battery. However if the charging cable is faulty it also will not charge the battery. I would try to use another USB charging cable to see if it fixes your issue.

If it is a battery problem and you have a removable battery you could try purchasing another fresh battery, or if a sealed battery I would call *611 from your device or 1-800-922-0204 from a landline or another phone. Have them if less than a year send you a replacement device.

Now a third cause is when devices get OS updates on occasion the update can mess with how the device charges etc.

You can read about these cases via searching the forum.

Maybe a Verizon rep will reply to you.

Good Luck

mattyshore

Thank you I really appreciate the response. I did just get the new update for the SG3 and it was working fine for several days. yesterday it started draining while charging. I suspect it IS caused from the update but I can not do a hard reset because I don't have hours and hours to back up my phone. I use this phone for business and Verizon is costing me money.

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