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Why does my device freeze every time I try to start it up?

Nougat updates on as the update loaded, my phone freezes up now every time the screen times out and after/during every phone call. I have to do soft reset every time i want to use my s6 edge. I have tried factory reset and it locks up even before any ap

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Verizon_Support

BROKENWING1107, I'm so sorry to hear that you are experiencing these issues after updating your S6. You definitely shouldn't have to restart your phone each time you want to use it. Let's figure out what's causing this. Please follow the steps at the link below to run a device health check. This can help to uncover possible issues that may be causing the phone to reset and freeze up. Let us know the results, and we can work together to improve your device performance: http://spr.ly/658585xFS

MichelleH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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