Why does my device keep asking me to update?

gabriego88
Newbie

my phone keeps asking to do a software update even though i have done it twice already. is this an issue or should i keep doing the update? it says the update was successful after each time.

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Ann154
Community Leader
Community Leader

There might have been a couple of updates in its queue when you got. I might try a factory reset especially since you just got it and you might not have had too much personalizing done yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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gabriego88
Newbie

galaxy s4

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gabriego88
Newbie

I just bought it today from a pawn shop and took it to verizon to get it activated.

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Ann154
Community Leader
Community Leader

There might have been a couple of updates in its queue when you got. I might try a factory reset especially since you just got it and you might not have had too much personalizing done yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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gabriego88
Newbie

Okay. Thanks.

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