Why does my device lag at the lock screen?

[thenigel]

Touch screen lag at lock screen. I have to power my phone off and on just to be able to enter a password. Help!

[vzw_customer_support]

We want to make sure you're not experiencing any lag, thenigel. Is the lock screen the only area you have noticed a lag? Does this occur when in Safe Mode: http://vz.to/1hXIx6l If you go to Settings>System Updates do you have a new update available?

AndreaS_VZW
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[thenigel]

The phone is completely up to date. I did not experience the lag on safe mode, and lag only happens when i am trying to enter password.

[vzw_customer_support · Accepted solution]

Hi Thenigel,

Thanks for the update! Safe Mode disables third party applications from performing on the device. Since the device did not experience the lag when in Safe Mode, I would recommend removing applications from the device until you can locate the application that is causing the lag.

PamelaF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!