Why does my device lag at the lock screen?

thenigel
Newbie

Touch screen lag at lock screen. I have to power my phone off and on just to be able to enter a password. Help!

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vzw_customer_support
Community Manager
Community Manager
Hi Thenigel,

Thanks for the update! Safe Mode disables third party applications from performing on the device. Since the device did not experience the lag when in Safe Mode, I would recommend removing applications from the device until you can locate the application that is causing the lag.

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Community Manager
Community Manager
We want to make sure you're not experiencing any lag, thenigel. Is the lock screen the only area you have noticed a lag? Does this occur when in Safe Mode: http://vz.to/1hXIx6l If you go to Settings>System Updates do you have a new update available?

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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thenigel
Newbie

The phone is completely up to date. I did not experience the lag on safe mode, and lag only happens when i am trying to enter password.

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vzw_customer_support
Community Manager
Community Manager
Hi Thenigel,

Thanks for the update! Safe Mode disables third party applications from performing on the device. Since the device did not experience the lag when in Safe Mode, I would recommend removing applications from the device until you can locate the application that is causing the lag.

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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