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Why doesn't Verizon refund the difference if the price change occured right after your purchase?

KLKloss
Newbie
‎05-16-2013 03:54 PM

Why doesn't Verizon refund the difference of the phone if the purchase was made within an acceptable amount of days that a lower price is offered? I purchased my Samsung Galaxy S III on Friday for $150.00 then on Sunday it went on sale for $49.00!!! Not only that, I was not informed of what items were necessary for my rebate, so I am out of luck there because my box was recycled!   >> comment deleted; please keep it courteous <<

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Ann154
Community Leader
Community Leader
‎05-16-2013 04:05 PM

I think you have to request the price change difference.

is more familiar with it then I am.

As for the rebate submission, why didn't you read the instructions for the rebate before throwing out the box? Also that box happens to have a sticker on it with the IMEI number of your phone. I personally don't want that information out in the world.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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japetty
Specialist - Level 1
In response to Ann154
‎05-16-2013 05:08 PM

We never ever read those things we just complain to high heaven when we find out later and I would always blame VZW for not telling me.  None of us read the TOS we just sign them and we complain later.  Who has ever read the whole Terms of Service for the 2 year contract but when we get mad about something and find out we are going to have to pay $350.00 to break our contract I blame VZW for not telling me.  It is easier to blame VZW than it is for me to accept my own short comings of not reading what I should have read.  It is just to difficult, I don't know why I do this.

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wrh471
Enthusiast - Level 2
In response to Ann154
‎06-09-2013 05:45 PM

Me Eather I got two I phones 4s for about 500.00 in a few week later they were 200.00 somethings wrong here.

I been with them my last 15 years William 

>>personal information removed<<

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Not applicable
‎05-16-2013 04:16 PM

Sorry but the website says the SIII is $99.99 not $49

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vzw_customer_support
Customer Service Rep
‎05-19-2013 05:26 AM

Hi KLKLoss,

I hope you are enjoying your new Samsung Galaxy SIII.  This is  a great phone.  Thank you for reaching out to us with your concern of matching the price of our online special.  If you are within your 14 day Worry Free Guarantee, we will honor the price difference.  Please send us a message with your number and I will be happy to reach out to you.  We do need to make sure some requirements are met in order to this. I look forward to speaking with you.

Thanks,

BobbyS_VZW

Follow us on Twitter @VZWSupport

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