Why doesn't the correct notification sound play?

offbeatbassist

I use the message + app. I just replaced my phone using insurance. My last phone played the sound I wanted for all text messages, it was separate from the default notification sound. The replacement phone seems to not allow me to set a tone for messaging, except under settings>sounds>notification sounds. The messages tone selected is the one I want, but it does not play that sound when I receive a message on the Message+ app.

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vzw_customer_support
Customer Service Rep

offbeatbassist, I’m sorry you are experiencing issues with your notifications. Just to clarify, are you trying to set a specific sound just for the Verizon Messaging App? What device do you have? Are regular notifications working?DeloresK_VZW
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