With both S4 and S5, we are still racking up data charges even though WIFI is on and for S5 advanced sleep setting always on? What to do? I can't afford this! Thanks.
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Lizabear, we want to prevent you from having a negative bill experience. Your device is designed to connect to our network by default when the Wi-Fi connection isn't strong. However, you have the option of disabling Mobile Data in Settings>Data Usage>Uncheck Mobile Data. This will restrict your devices from connecting to our network and debiting from your data allowance.
For more device support, click: http://www.verizonwireless.com/support/
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Did you try manually turning off the cellular data connection?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Lizabear, we want to prevent you from having a negative bill experience. Your device is designed to connect to our network by default when the Wi-Fi connection isn't strong. However, you have the option of disabling Mobile Data in Settings>Data Usage>Uncheck Mobile Data. This will restrict your devices from connecting to our network and debiting from your data allowance.
For more device support, click: http://www.verizonwireless.com/support/
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
