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Why is my wireless charger not charging my Galaxy S 4?

Ben22
Newbie
‎10-13-2014 04:22 PM

Please help.

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Tidbits
Legend
In response to Ben22
‎10-13-2014 07:53 PM

Which phone do you have? s4 or S4 mini?

You need Samsungs backplate for your phone for wireless charging if your device does support wireless charging.

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B33
Legend
‎10-13-2014 06:10 PM

Have you Tried setting the phone in different positions on the charger give that a Try.. there is what is called a sweet spot and the phone has to set right on that spot to get it to charge.. I had a charger similar to this and that is what I had to do with my Droid Maxx..

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Ben22
Newbie
In response to B33
‎10-13-2014 07:11 PM

I did what you suggested and nothing happened.

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Tidbits
Legend
‎10-13-2014 07:13 PM

Which phone and do you have the full kit? You also need the backplate that supports charging from Samsung.

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Ben22
Newbie
In response to Tidbits
‎10-13-2014 07:42 PM

What do you mean "which phone"? My question mentions what phone I have. Also not sure what you mean by "full kit" or "backplate"?  Sorry.

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Tidbits
Legend
In response to Ben22
‎10-13-2014 07:53 PM

Which phone do you have? s4 or S4 mini?

You need Samsungs backplate for your phone for wireless charging if your device does support wireless charging.

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B33
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In response to Tidbits
‎10-14-2014 03:30 AM

Sorry Tidbits I forgot to add what you did hey thanks.. b

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Ben22
Newbie
In response to Tidbits
‎10-14-2014 08:22 AM

I Have a regular Galaxy S 4

where can I get the backplate?

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Tidbits
Legend
In response to Ben22
‎10-14-2014 10:52 AM

You can buy it from Samsung's own website, Amazon, and such places. Just verify the version you have does support wireless charging and buy the backplate.

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