Why is the speaker on my device so loud?

mfqz1
Newbie

Everyone can hear my calls on Samsung 5.  It is like speaker phone is on...but it is not.  When I turn the speaker phone it just gets louder.

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MiiHere
Champion - Level 3

If you look under settings>accessibility>hearing and make sure none of the choices are selected.

If you're able to take a short video of it happening and posting it we can give you an idea if it's unusual. Or you can take it into Verizon.

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MiiHere
Champion - Level 3

Where is the volume at when this happens? 1/4 up, 1/2?

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mfqz1
Newbie

1/4 of the way up....so not loud at all

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mfqz1
Newbie

a quarter or less.

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MiiHere
Champion - Level 3

If you look under settings>accessibility>hearing and make sure none of the choices are selected.

If you're able to take a short video of it happening and posting it we can give you an idea if it's unusual. Or you can take it into Verizon.

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