Why won't Google sync work when Wi-Fi is on?

Various Google apps don't work properly unless the WiFi is turned off and Mobile Data is on. We noticed that Translate voice recognition stopped working before the Marshmallow update; the update did not fix it. After reading about the WiFi issues with the update, I started figuring out that Google apps specifically were having issues when the WiFi was on. When using Mobile Data only, Translate voice recognition works. By the way, voice recognition on other apps worked with the WiFi on. This occurs on both Note 5 phones that we own; each has been updated. Google Sync works with Mobile Data only, as with other Google apps.

Accepted answers

WAW5656

Problem solved.

The issue was with my Linksys WRT1900AC wireless router. A technician was fixing my internet service due to slow wired connection speeds on my computers. After he replaced the cable to my home because it tested poorly, I still had a slow connection. At his suggestion, I connected my old Linksys E2000 router and the speeds were back to normal. Using the old router, our two Note5 phones started working again. All issues previously reported went away.

It just so happens that I received the Marshmallow update with the Wifi fix this morning. It went smoothly and I haven't noticed any issues. But my problem was with my router.

All comments

bearone21

when you were having app problems were you using blue tooth??

WAW5656

My wife has her Blue Tooth on; I do not. Both phones behave the same.

bearone21

what google apps are you having problems with wi-fi??

WAW5656

All Google apps. In addition to Google, I am having the same issue with Samsung apps, updates and store. I first noticed several weeks ago, long before the Marshmallow update, that I couldn't connect to the Gear VR Oculus store. After realizing the WiFi/Mobile Data issue, I can confirm the Samsung items are behaving the same way. There may be other apps having the same issues.

WAW5656

I should add that switching between 2.4Ghz and 5Ghz on my home WiFi does not change the behavior. Nor does having Mobile Data on or off while the WiFi is on.

WAW5656

As time goes by, more apps stop working with Wifi. They all work with Mobile Data turned ON. My data usage has increased substantially because of this, which leads me to believe that Verizon won't be in a hurry to fix this problem. They certainly haven't offered any solutions here. Does their support staff monitor these discussions?

WAW5656

Problem solved.

It just so happens that I received the Marshmallow update with the Wifi fix this morning. It went smoothly and I haven't noticed any issues. But my problem was with my router.