Why won't my PC recognize my mobile hotspot?

I recently purchased and Lenovo Yoga Idea Pad II computer (and tablet) that has Window's 8.1. I can't get my Galaxy S4 Hotspot to work with it. It never shows up on my list of available wireless networks. I have registered the computer and tried to update the drivers for Samsung but still nothing shows. I did research and it seems that Verizon needs to release the update but hasn't. Does anyone know this to be true? ?

Accepted answers

storminnorman

Ann154, I switched frequency and it then showed as an option for wireless connection. However, when I tried to connect, it wouldn't. So, I switched to Open Network and allowed devices first which worked. Then I registered the computer as an allowed device and tried again over a secure network (WPA2 PSK - the only other option) and it wouldn't connect. I switched back to open/allowed devices only and it worked. At least I'm making progress.

Thank you for the suggestion. Very helpful!!

All comments

axel_2078

Can your wireless hot spot be seen by other wireless devices? Do you have wireless broadcast turned on?

storminnorman

Yes, I can see all other available wireless connections. I also double checked my MAC address on my computer in case I typed it in wrong.

Ann154

On the S4, which frequency are you broadcasting the mobile hotspot on? It will either be 2.4 GHz or 5 GHz. Also is it using the G or N protocol? The tablet might only be able to see the 2.4 GHz frequency and the phone was broadcasting on the 5 GHz signal for example. Check out the settings including the advanced ones on the phone for the mobile hotspot feature.

storminnorman

I found what you were referring to in advance settings and I will see if that works when I can get back to my personal computer. Thanks for the suggestion. Keeping my finger's crossed.

storminnorman

Thank you for the suggestion. Very helpful!!