Why won't my PC recognize my mobile hotspot?

[storminnorman]

I recently purchased and Lenovo Yoga Idea Pad II computer (and tablet) that has Window's 8.1.  I can't get my Galaxy S4 Hotspot to work with it.  It never shows up on my list of available wireless networks.  I have registered the computer and tried to update the drivers for Samsung but still nothing shows.  I did research and it seems that Verizon needs to release the update but hasn't.  Does anyone know this to be true?  ?

[axel_2078]

Can your wireless hot spot be seen by other wireless devices? Do you have wireless broadcast turned on?

[storminnorman]

Yes, I can see all other available wireless connections.  I also double checked my MAC address on my computer in case I typed it in wrong.

[Ann154]

On the S4, which frequency are you broadcasting the mobile hotspot on? It will either be 2.4 GHz or 5 GHz. Also is it using the G or N protocol? The tablet might only be able to see the 2.4 GHz frequency and the phone was broadcasting on the 5 GHz signal for example. Check out the settings including the advanced ones on the phone for the mobile hotspot feature.

[storminnorman]

I found what you were referring to in advance settings and I will see if that works when I can get back to my personal computer.  Thanks for the suggestion.  Keeping my finger's crossed.

[storminnorman · Accepted solution]

Ann154, I switched frequency and it then showed as an option for wireless connection.  However, when I tried to connect, it wouldn't.  So, I switched to Open Network and allowed devices first which worked.  Then I registered the computer as an allowed device and tried again over a secure network (WPA2 PSK - the only other option) and it wouldn't connect.  I switched back to open/allowed devices only and it worked.  At least I'm making progress.

Thank you for the suggestion.  Very helpful!!