Wifi disabled as too slow after 4.3 upgrade

[cindyssmilin]

My phone prompted me to complete the 4.3 upgrade this morning and when I got home from work my phone states my home WiFi has "been disabled because internet connection is slow". I live in the country and have a satellite internet connection. This has never been a problem before and it is the only way I can maintain an internet connection on my phone at home. The Verizon network is not strong enough for a reliable connection. So basically my phone is useless at home now. I have restarted the phone. Turned the WiFi on and off several times, etc. How do I fix this or is this just another way for Verizon to force me into a higher data plan? I am already at 6 GB I should need anymore. PLEASE fix this.

Tired of being frustrated by Verizon.UGH!!

[vzw_customer_support]

Hi cindyssmilin,

I am sorry to here you're having issues with your wi-fi connection on your S4. Let me assure that we are not doing anything to cause you to have a higher data plan. The update was provided to help the device from Samsung. Have you tried to remove your existing wi-fi setup to readd it as a new one? Sometimes the settings can have issues to where removing and readding them can resolve the issue. Keep me posted.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport    

[Ann154]

With both wifi and cellular data enabled go to Settings > Wifi > menu button > uncheck "Auto Network switch".

You can also turn off the cellular data connection when you plan to stay connected to a wifi router for an extended time.

[pbauer1]

Ann154,

Thanks for this post. At first I could not find the setting under wifi, but then I figured out that there is another level to the wifi settings. You have to go to the menu button while in the wifi screen. The "auto network switch" setting is what I was looking for. Just could not remember what it was called.

Thanks!

pbauer1

[Great_blue]

I too am experiencing the same issue.   I go and uncheck the "auto network switch" setting and am able to get on the network then anywhere from a few minutes to the next day if I get the same connection is slow error.   When I go back  into my settings the "auto network switch" is checked again.   This isn't just my home network either, work, school and home all have the same issues. 

[vzw_customer_support]

We appreciate the information on the steps you have taken, Great_blue. Have you tried to access the function when in safe mode http://vz.to/15rkFOi?

TamaraH_VZW
Follow us on Twitter @VZWSupport

[jaxspr]

I am also having the same issue and I just bought two samsung s4 devices.  Not very happy that I will have to increase my data plan.  Who can we talk to at Samsung?

[vzw_customer_support]

Thank you for bringing this to our attention jaxspr. I am sorry to hear you are having issues with your Samsung Galaxy S4. I know how important it is to have working devices. Are you having issues with all your WiFi connections?

KarenC_VZW
Follow us on Twitter @VZWSupport

[jaxspr]

Thanks for the reply.

My daughter has an iphone and she claims she is not having issues.  I am wondering if it is because I have satellite internet.  We live out in the country and have never been able to get fast internet other than satellite, but I tried my hotspot on my samsung and it works great.  My dilemma now is that I am not eligible to upgrade my husbands phone to a smartphone.  If I could do this I can increase the data on my verizon and then get rid of the satellite.   I need to call customer care to see if I can work a deal to get my husbands phone upgraded to solve this issue. 

Let me know if you can help.

Thanks,

Jackie

Full name edited as required by the Terms of Service.

Message was edited by: Admin Moderator

[vzw_customer_support]

We are happy to help Jackie!

When is your husband's line eligible for upgrade?  You can view his upgrade eligibility online by visiting My Verizon (www.verizonwireless.com) or he can check right from his device by dialing #UPG.  Please let me know so I can go over options with you.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

[jaxspr]

Thank you very much. I have an upgrade in June his is in July. Thanks again.

Sent from my Verizon Wireless 4G LTE smartphone

[vzw_customer_support]

I appreciate the additional information jaxspr.  I know summer seems so far away, but your opportunity to upgrade will be here in no time. I reviewed additional options and found we have a great holiday promotion you may be able to take advantage of, take a look http://vz.to/19mc84j .

AdaS_VZW
Follow us on Twitter at @VZWSupport

[jaxspr]

Thank you for the information. I just can't afford another monthly payment. As it is I have increased my Verizon monthly payment  by $125 a month. Thanks for trying. 

Sent from my Verizon Wireless 4G LTE smartphone

[vzw_customer_support]

Anytime jaxpr. I'm sorry the option provided in the previous post will not meet your needs currently.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[302Stang]

>>Duplicate post removed to comply with the .  See <<

Message was edited by: Verizon Moderator

[Jazzmanjazz]

The root of your problem may be that the device is selecting the fastest service (usually Verizon 4G LTE) over a wi-fi connection.  I was able to solve the problem by upgrading to the newest build then setting the network switch (read thoroughly, there are 2 of them...the most obvious one does nothing, then there is the other buried one...).  Process is as follows:

select settings>more>about phone...then select software update.  Up to date? Latest version here is VRUEMK2

Now, here is the trick to get wi-fi to work (for me anyway)...

under settings>connections>wi-fi, uncheck 'auto connect'... I have found this switch to be completely useless...but that is the state on my device.

While on the same screen, select the left button next to home button to get 'advanced'....the super secret page shows...you will notice something called 'auto network switch'.  Unlikethe other 'auto connect' switch, this switch works...so unselect 'auto network switch'.  Also select the 'Always allow auto scanning' so that any network you have or find will connect.

The first time it connects to a slow network, the device will say something ominous like 'wi-fi unstable, so you will be switched to LTE' hit cancel and never tell me again.

Hope it works for you as it did for me.

[Frank1949]

I tried everything mentioned in this thread and none of them worked. In fact it is so bad wifi fixer can't even keep wifi up. However I found on a Samsung forum that AllPlay could be causing it. I uninstalled AllPlay and wifi has remained rock solid for about 4-5 hours. I am keeping my fingers crossed.

[mind20]

Easy fix: Go to the WiFi page, click your Settings soft button (left of the home button), then choose Advanced.  Uncheck "Auto network switch".  That's it.  Should fix the disconnecting issue inherent with MK2 update on Verizon.

[Timbo2000]

Please tell me you jest!!  Like we haven't already tried that. 

Do you work for Verizon?

[mind20]

I replied to the original post, and it worked for me.  Perhaps you could disable your mobile data, as well.  If it doesn't work for you, then you're probably referring to something other than the original post on this thread.

[dirkbonn]

Timbo2000 wrote:

Please tell me you jest!!  Like we haven't already tried that. 

Do you work for Verizon?

I'm sure mind20 was jesting.  I mean how is it possible that he didn't know you had already tried that?  It's just soooo obvious by looking at all your previous posts! (?????)