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Worst answers ever

I have spoken with 4 different reps on different days and they all have a different answer about esim support on the note 20. One rep says it is supported, one says it's not, one said the note 20 doesn't even have an esim in it.

No consistency at all

Comments

Verizon_Support

The Galaxy Note 20 does support dual SIM technology. Not the Note 10+. My apologies for the previous agents miscommunication with the wrong device.

Doggo

What's stopping you from utilizing Google instead of asking multiple people something you could search yourself?

bono81310

The Note 20 does support dual SIM technology, but Verizon still does not. So miss leading answer again.

reggieco

I purchased a note 20 directly from Verizon under the assumption esim was supported. After hours on the phone with agents, they then informed me that the note 20 does not have dual sim capabilities

reggieco

Of course I Googled it. There are no clear answers out there of verizon support of esim for the note 20.
Their own website has conflicting answers. Their own agents have conflicting answers.

reggieco

I would be happy to purchase another device and renew my agreement with Verizon if you can help me get this situation resolved.

Verizon_Support

It's frustrating when you are trying to find clear answers to your device concerns as it relates to the eSim concerns, reggieco. Let me get more details and help clarify some details. I am sorry that there is no option for a Samsung Galaxy Note 10 Plus using eSim technology. However, how long have you had the Galaxy Note 10+? Do you have a different device that can support using an eSim? Here's a link for more details for your review https://www.verizon.com/support/dual-sim-with-esim-faqs/ . Please share back with us more details so we can assist you further.

Thanks,

EdwinL@VZWsupport

reggieco

note 20.
I have a note 20.
not the note 10.
the note 20 does have esim capability, but will Verizon support that.

TaceK

The phone may but Verizon...most probably not.

Verizon_Support

Tacek We want to make sure you receive the assistance you need. Is there something we can help you with?

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