Child Item

Site Totals

61410 Questions Answered 270 Categories

after update bluetooth no longer connecting to car

So, i have a Galaxy s6 that would pair fine with my Car before the update a couple of weeks ago to 6.0.1. But now it won't see my car. I can connect other android and iphone devices to the vehicle without issue.

As a side not, my pebble watch will not connect to my phone unless i only connect it to Pebble-LE first. And until the last update, this is not the case.

I have cleared cache, reset to defaults, RMA'd my S6 to get a refurb, and tried someone elses s6 ( they too were unable to pair to my car after they updated a few weeks ago). Nothing seems to work. Is there anything else i can try short of getting a new phone, which is going to be a while since i am still paying on this one.

Comments

Verizon_Support

CALVINBTX, we know how important it is for your phone to connect to your car. We will provide some troubleshooting steps to help get this matter resolved. Can you tell us more about the name of the system that is in your car? Have you tried deleting your phone from the cars system and reconnecting it?

RalphT_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

worwolfe

It's a 2016 Nissan frontier, so it would be the Nissan proprietary bluetooth system. And once i deleted the phone from the car and the car from the phone after the update, the phone will no longer see the vehicle. Other bluetooth devices seem to error out now as well, unless i connect to the "SamsungLE" bluetooth connection first. I am hoping that when the Nougat update rolls out soon that it will fix it.

Verizon_Support

I rely on my phone connecting to Bluetooth every time I get in my car CALVINBTX so I know how important it is to ensure it's working properly. Have you tried connecting your phone to other Bluetooth devices? When attempting to connect to your phone to your vehicle are you getting a certain error message? Can you verify the software version you currently have running on your phone?

Thank You,

MichelleL_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

worwolfe

As stated in the original post, i can only connect to BLE devices.. and i have upgraded to the most recent verizon released update. :

"So, i have a Galaxy s6 that would pair fine with my Car before the update a couple of weeks ago to 6.0.1. But now it won't see my car. I can connect other android and iphone devices to the vehicle without issue.

As a side not, my pebble watch will not connect to my phone unless i only connect it to Pebble-LE first. And until the last update, this is not the case."

Verizon_Support

Thank you for the details. We will get this fixed for you. Can you confirm if you are receiving any error messages? Have you tried to erase the connection and try to connect again?

VZW_Customer_Support_VZW

worwolfe

There are no error messages, It just doesn't "see" the vehicle any more.

Verizon_Support

CALVINBTX, thanks for keeping us posted. Let's try deleting that Bluetooth connection in Settings>Bluetooth. You will then need to re-sync your device to your vehicle.

LasinaH_VZW

verizonmoderator2

CALVINBTX ,

We appreciate all the troubleshooting and investigating of your own in efforts to get your S6 Bluetooth functionality to get back to working. Since the update, have you attempted to connect the phone while on Safe Mode? Click on the link for steps on how to complete and keep us posted Samsung Galaxy S6 and S6 edge Reset and Restore Support | Verizon Wireless .

yarelim_vzw

worwolfe

Yes. this has been done. At this time, unless it is a firmware update, you can consider that it has been done as far as troubleshooting wise... Have to remember that i have been dealing with this since the last push came out and have been trouble shooting ever since.

Annatreya

Can anyone tell me if this issue has been resolved? I also have a Samsung S6 on Verizon. Today, there was a software update, and afterwards my phone will no longer recognize my car as a Bluetooth option. Prior to today, my phone would pair with my vehicle without any issues whatsoever. My husband has a Samsung Core Prime on Verizon. He has been having this issue with his phone no longer pairing to his car for a couple of months now. These are two separate phones no longer pairing to two separate cars since recent updates from Verizon

Child Item