android 5.0 destroyed my Galaxy S5

ever since my Samsung Galaxy S5 updated to the Android 5.0 Lollipop it has been nothing but an issue. I have no signal where i sue to have perfect full signal, my battery dies about 4 times faster than it did, my phone freezes and locks up and just runs slower, and my S Voice does not work with my Galaxy Gear 2 watch. I have contacted Verizon 2 times, both times the reps were nice and awesome but could not solve the issues. they both said they were known problems after the update. i have contacted Samsung 4 times now, every time i get a different brush off answer. i did a factory data reset on my phone that was the suggested fix and waited 3 days. i make sure all my apps are up to date cause they said that would be an issue as well. it has been over 3 weeks now and my phone is all but useless. they told me there is no way to remove the update. every rep at Samsung said there are no known issues it must be my phone. does anyone have any information or know any way to fix the phone? all my friends that have the same phone, even on different carriers, are having the same issues.

Accepted answers

dilbertaz

If there is no damage to the phone except Android 5 I would assume it would fall under manufacturer defect (functional problems)

Manufacturing Defect

A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces.

Your options for replacing a device with a manufacturing defect are based on how long it's been since you purchased the device. Visit My Verizon to verify how long you have had your device or to view when you are eligible to upgrade.

Less than 1 year since purchase

The device will be replaced at no cost. If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).

Call (866) 406-5154 from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

All comments

GalaxyClass

I would recommend if you have any insurance or coverage plan on that phone return it for replacement. You have already taken the correct repair actions. Keep us posted please. Thank you...

dilbertaz

If there is no damage to the phone except Android 5 I would assume it would fall under manufacturer defect (functional problems)

Manufacturing Defect

A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces.

Less than 1 year since purchase

The device will be replaced at no cost. If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).

Call (866) 406-5154 from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

etan1221

i have contacted support. they are of no help. :smileysad: i would love a replacement phone but since i bought a brand new phone for over $500 i expect a brand new one in return not a refurbished one or like new one.

GalaxyClass

etan1221, I would contact Samsung and Verizon at corporate management level over and over again. However don't hold your breath on this one and perhaps more exposure on this 5.0 problem in the wider public media and forms will offer better results, as Samsung apparently wants to stick it's head in the sand and pretend this never happened.

dilbertaz

Unfortunately a refurb is cell industry standard after 15 days of age, I have dealt with that dozens of times with Sprint and rarely one the battle (but did on certain occasion after much battling).

Have you tried taking it in to a corporate store so they can check it out, if they agree it is hosed you will at least get a working device (albeit refurbished) which is better than a relatively new non-working device.

GaryKelley

I know the feeling. My phone worked brilliantly, only a few months old, the day I agree to the update however the battery goes from lasting fifteen hours with still half charge after heavy use to almost dead now. Updates are supposed to make the phone better not make it more fail... >.>

puttymudduck

Hey Verizon what the fuck are you doing about this issue?

You pushed this Android 5 update out to Galaxy s5 customers without adequate testing. You turned my great phone into a piece of shit. Battery just disappears with only moderate usage. Lots of features, like auto screen brightness, are now wonky at best. This is totally entirely completely unacceptable.

Verizon, I know you're aware of this issue, any search related to comes up with tons of disgruntled customers.

What are you going to do about this issue?