I followed the steps word for word to block someone's number but when I hit submit it says unable to process request at this time, try back latet
I tried another number, it is working now :smileyhappy: Thank you. This was through Block settings, computer. Not Family Base Feature.
I do believe it just had to be activated.
dbog37, having the ability to block a number is imperative. Our apologies it seems to be having some issues but no worries! Help is here. Let’s work together to see what’s going on. I know it’s been a couple of days and just checking, are you still having the issue? Were you attempting to do this via computer, laptop, tablet, phone? What’s the internet browser you were using?
TakendraW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same issue. For a few weeks I've been trying to add just one number to block. I've tried in the middle of the night when the system should have less users, and in the middle of the day when it's busier. I've tried weekdays and weekends. I have just tried for about 15 minutes straight, but it's been the same "unable" message all this time, every time. No matter what I do I can't block a number on two of my lines. Is this some sort of thing verizon is doing to force me to buy that $4.95 a month family block thing? I just want to block one number, a telemarketer computer that has relentlessly called at all hours.
11hockey11We want this process to be fast and easy. Are you trying to make this change on a computer? If so, what browser are you using? Are you trying to do this on your phone? Have you tried the other phone? Are you using the app?ChristopherM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am trying to make the change on a computer, yes. I've tried Safari and Chrome, and the results are the same. And it still can not get a number blocked, still with the same error message.
11hockey11I appreciate this information. When you log in online, are you signed is as the Account Owner, Account Manager or Account Member?ChristopherM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm signed in as the account owner. I'm the only one that signs in on this account, there are no members or anything. I also tried firefox just now. Still, can not block a number.
I also can't add numbers, same message. Chatted with Verizon and think they are having problems with that application.
Out of curiosity and to see if it is similar to the issue I had with blocking phone numbers. Do you have the basic non-visual voicemail or do you have visual voicemail?
i have basic voicemail.
Yes, they are definitely having a problem with it. By the way, I received email alerts to the first two times someone posted here after my last post, and then they stopped. I tried to get that corrected too, and that isn't working either. I don't care, I just want to be able to block a number from 2 of my lines. It's been going on too long.
I am trying the Visual Voice mail.
I actually chatted with CSR and they did block 2 numbers for me. Hopefully now it's working. Haven't tried it yet. But the rep adding the numbers has worked.
psf2835,
Let’s keep digging. I’m not seeing any concerns with adding blocks in our system. Are you doing this through the block settings or our Family Base feature? When was the last time you attempted to add the block? What was the exact error you received?
KatiM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I got unable to process request at this time, please try again later. I haven't tried another number yet. Will do that now. Maybe it just had to be activated from Verizons end?
I'm trying to block [removed] but every time I try I get the same error message: "We were unable to complete your requested change at this time. Please try again later."
Personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
FreedomgliI love using our many self-serve tools. Are you trying to make this change from a computer or from the app on your phone? Are you trying to block a number by using your FamilyBase feature?ChristopherM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm sorry that I'm just adding to this post. But I cannot find where to make a new one. I am trying to block a number. I tried both from the my verizon app on my lg vista as well as the verizon website from my laptop. Both give me the "We were unable to complete your requested change at this time. Please try again later" This is a number I have had to block before and since he is still able to call me, I am guessing my 90 day blocking has run out. I have tried blocking it twice today about 6 hours apart.
Let's resolve this! It sounds like something may have been going on with the site at that time. It appears to be working now, and I am not seeing any alerts for it. When was the last time you were able to block a number? Did you try again after a full 24 hours had passed?
MichelleH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
